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Partnerships Account Manager - Home-Services Tech Platform


Recruitment Revolution
Salary: £28,000 - £40,000 DOE + Company Perks & Benefits
Location: London
Job type: Permanent
Contact: Team RR
Category: Customer Service Jobs
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Partnerships Account Manager - Home-Services Tech Platform
Shoreditch
£28,000 - £40,000 DOE + Company Perks & Benefits

About Us


Our mission is to connect the world to services, on-demand. The market opportunity is huge, worth over $500B globally and we’re on our way to conquer it, solving some big problems along the way. 

We’re a well-funded tech success story launched in London and expanding both nationally and globally. Our award-winning Apps offer consumers immediate access to 50+ services at the tap of a button. We’re expanding via partnerships with major retailers, insurance companies, energy providers and estate agents by providing them with elegant white-label solutions and access to a strong network of professional tradespeople across the UK and internationally. 

Among our partners are First Utility, Amazon and Argos with other large insurance companies, energy companies and smart home manufacturers expected to go live later this year.

We love to hustle and getting stuff done with a lean and efficient team.

About the role:

We’re looking for a smart and dynamic individual with a background in account management, sales, recruitment or marketing agency to take on a highly diverse and stimulating role. As an Account Manager for our B2B clients, you will be: 

+ Managing the communication with our clients once partnerships are up and running
+ Assisting our clients with operational needs by working with our Customer Support team to make sure jobs are fulfilled, complaint resolutions are resolved, etc.
+ Assisting them with them with software support including carrying out training sessions for their staff
+ Responsible for reporting internally and externally on performance against SLAs as well as key strategic, operational and product issues
+ Project-managing new service launches or product features required by clients
+ Creative and by understanding the client’s needs, come up with new ways to evolve and expand the partnership 

The role has a unique combination of account management, sales, project management, operational and tech/software involvement and for the right candidate it will be a breath of fresh air and a unique opportunity to develop strengths unilaterally. To be successful in this role, the candidate will:

+ Have a background in account management, sales, recruitment or marketing agency
+ Work well in a small team with an agile approach to most things (it doesn’t mean disorganised but flexible and open to change)
+ Not need huge amounts of structure to carry out their role, rather prefers to take on a brief and then develop on it
+ Be great on the phone, via email and in person
+ Be great with Excel/Google Sheets and quick with numbers and metrics

Start Date
ASAP

Hours of Work
This role is for a full-time position Monday to Friday. Your normal hours of work will be 40 hours per week (excluding lunch breaks) with normal starting times each day between 08.00am and 10.00am.

As we are a small team, we may need your help and support out-of-hours and we’d like you to be reasonably available for consultation and intervention.

Location
You will be primarily located at our office in Shoreditch (East London) but as part of your role you will also be travelling around the UK to meet our clients and may be required to work from various locations.

Benefits

+ Competitive salary
+ Mac stuff
+ FREE gym membership
+ FREE breakfast and snacks
+ Cool office in the heart of Shoreditch
+ Fun social culture

Good luck!

Interested? Just Apply Below...

...But first, by applying you consent to your application being processed and passed to the recruiting client for review for this vacancy only in accordance with our Data Privacy Notice which can be found on our company profile and/or website. If you have any pre-application questions please contact us first quoting the job title & reference number. Good Luck. Team RR.

Partnerships Account Manager - Home-Services Tech Platform
Shoreditch
£28,000 - £40,000 DOE + Company Perks & Benefits

About Us


Our mission is to connect the world to services, on-demand. The market opportunity is huge, worth over $500B globally and we’re on our way to conquer it, solving some big problems along the way. 

We’re a well-funded tech success story launched in London and expanding both nationally and globally. Our award-winning Apps offer consumers immediate access to 50+ services at the tap of a button. We’re expanding via partnerships with major retailers, insurance companies, energy providers and estate agents by providing them with elegant white-label solutions and access to a strong network of professional tradespeople across the UK and internationally. 

Among our partners are First Utility, Amazon and Argos with other large insurance companies, energy companies and smart home manufacturers expected to go live later this year.

We love to hustle and getting stuff done with a lean and efficient team.

About the role:

We’re looking for a smart and dynamic individual with a background in account management, sales, recruitment or marketing agency to take on a highly diverse and stimulating role. As an Account Manager for our B2B clients, you will be: 

+ Managing the communication with our clients once partnerships are up and running
+ Assisting our clients with operational needs by working with our Customer Support team to make sure jobs are fulfilled, complaint resolutions are resolved, etc.
+ Assisting them with them with software support including carrying out training sessions for their staff
+ Responsible for reporting internally and externally on performance against SLAs as well as key strategic, operational and product issues
+ Project-managing new service launches or product features required by clients
+ Creative and by understanding the client’s needs, come up with new ways to evolve and expand the partnership 

The role has a unique combination of account management, sales, project management, operational and tech/software involvement and for the right candidate it will be a breath of fresh air and a unique opportunity to develop strengths unilaterally. To be successful in this role, the candidate will:

+ Have a background in account management, sales, recruitment or marketing agency
+ Work well in a small team with an agile approach to most things (it doesn’t mean disorganised but flexible and open to change)
+ Not need huge amounts of structure to carry out their role, rather prefers to take on a brief and then develop on it
+ Be great on the phone, via email and in person
+ Be great with Excel/Google Sheets and quick with numbers and metrics

Start Date
ASAP

Hours of Work
This role is for a full-time position Monday to Friday. Your normal hours of work will be 40 hours per week (excluding lunch breaks) with normal starting times each day between 08.00am and 10.00am.

As we are a small team, we may need your help and support out-of-hours and we’d like you to be reasonably available for consultation and intervention.

Location
You will be primarily located at our office in Shoreditch (East London) but as part of your role you will also be travelling around the UK to meet our clients and may be required to work from various locations.

Benefits

+ Competitive salary
+ Mac stuff
+ FREE gym membership
+ FREE breakfast and snacks
+ Cool office in the heart of Shoreditch
+ Fun social culture

Good luck!

Interested? Just Apply Below...

...But first, by applying you consent to your application being processed and passed to the recruiting client for review for this vacancy only in accordance with our Data Privacy Notice which can be found on our company profile and/or website. If you have any pre-application questions please contact us first quoting the job title & reference number. Good Luck. Team RR.


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