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12 months ago
Salary: Negotiable
Location: Northern Ireland, Belfast
Job type: Permanent
Contact: Paula Roberts
Category: Customer Service Jobs, Receptionist Jobs


Charles Hurst Kia Belfast

Contract Type: Permanent

Ref. req1333

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

As one of the most important operational roles in Charles Hurst Group, the Showroom Host helps create a first impression with a lasting effect with our customers. As the first point-of-contact in the retail unit, you'll guide our customers seamlessly across our many service areas, dealing with a wide range of enquiries, including sales and aftersales, helping to facilitate a friendly and professional customer service.

At Charles Hurst Group, we are looking for 'people' people and only applicants who exude our 'NICER' core values need apply.

HOURS REQUIRED-THURS & FRI 9am-5pm & SAT 9am-3pm

Job Responsibilities:

  • Provide an engaging, warm first point of contact for customers
  • Manage customer calls and enquiries professionally
  • Operate a busy switchboard efficiently and in a timely manner
  • Maintain client records to a high standard

About you

Key attributes and skills:

· A polite and helpful manner

· Immaculately well-presented

· Discrete with sensitive information

· Has initiative and can self-manage

· Professional telephone manner

· Highly-proficient in Microsoft Office, including Word and Excel

· Methodical and organised

· Excellent interpersonal skills

· Full and valid Irish or UK Driving Licence

· A minimum of GCSE (or equivalent) of Math and English grades A* - C

· Previous experience in a similar role and advantage

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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