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7 months ago
Renault Retail Group
Salary: £16,120 pa (£10 per hour) + bonus
Location: Enfield
Job type: Part Time
Contact: Raja Mallik
Category: Receptionist Jobs

Part-time Showroom Host / Meeter-Greeter
Enfield (EN1)
Car Dealership Receptionist, Front of House
3-days on, 3-days off, job share
£16,120 pa (£10 per hour) + bonus

 

 

Renault Enfield seeks a confident and immaculately-presented individual with a professional telephone manner to join our customer-hosting Front-of-House team, job-sharing as a permanent part-time Meeter-Greeter / Receptionist.

 

 

We are looking for a confident individual who enjoys dealing with people both in person and over the phone. Previous Front of House reception or hospitality experience is essential.

 

Officially entitled “Customer Diamond” this is a pro-active role where a tremendous first impression is critically important, from a polite and attentive welcome to walk-in customers to a timely, professional and helpful response to phone and email enquiries.

 

Duties include answering incoming calls and directing them to the relevant department in an attentive, helpful and welcoming manner, hospitality: warmly welcoming customers, colleagues and VIPs to the dealership and directing them in a helpful manner, maintaining the showroom’s point of sale material, handling incoming and outgoing post, plus other front of house / customer service duties in line with the remit.

 

 

KEY REQUISITES OF THE POST HOLDER:

Essential

                  Flexibility to work the required hours

                  Extensive previous experience in a busy reception or meeter-greeter role

                  IT literate: Intermediate skill level in Microsoft Outlook, Word and Excel

                  Within 30 minutes commute of our Dealership

 

Desirable previous experience

                  operating a telephone switchboard

                  handling a computer-based messaging system

                  incoming/outgoing post and deliveries

 

As a result of the expected duties, particularly in regards to meeting and greeting customers, our preference will be for candidates that have operated recently as front-of-house receptionists rather than office receptionists/administrators.

 

 

Working Pattern

 

                  3 days on 3 days off

                  As our dealership is open 7 days a week this pattern will include weekend work.

                  Alternating (job share) with another Part-time Receptionist

                  Averaging 31 hours per week across a 6-week rota.

 

The role averages 31 hours per week and we require candidates to have a flexible approach to cover holidays and attend VIP events and training when necessary.

 

Per year, our Meeter-Greeters are required to cover the other Meeter-Greeter’s holiday: up to 15 additional days outside the usual rota.

 

 

Hours

                  8am to 6pm weekdays (with ½ hr break)

                  9am to 6pm on Saturdays (with ½ hr break)

                  10am to 4pm on Sundays (no break)

 

 

In return we will offer a basic salary of £16,120 per annum. This is equivalent to an hourly rate of £10 per hour, and will be paid monthly.

 

A quarterly bonus scheme is in place that enables additional earnings of up to 12% of the basic salary, with KPIs based on call handling, mystery shops and daily staff reports.

 

Fringe benefits include 16.5 days annual leave, pension and superb career opportunities.

 

 

HOW TO APPLY:

Online applications only, for initial telephone interviews. Unfortunately walk-in candidates won't be considered in our selection process.

 

Please include your CV and a brief covering letter.

 

Successfully selected candidates will be contacted for an initial telephone interview.

 

 

No Agencies Please

 

 

 

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