Part Time Customer Service Analyst - 2pm-7pm - Lee - Additional Resources Ltd

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Description

Part Time Customer Service Analyst - 2pm-7pm - Leeds Package: up to £17k pro rata, Pension & Private healthcare A leading supplier of IT & Customer Service Outsourcing solutions require a part time Customer Service Analysts to be responsible for a seamless support service dealing with queries from both internal and external customers. This is a part time role working 2pm-7pm Monday-Friday. Fulfilling telephony and back office admin functions as scheduled Provide first time fix for all calls of at least 40% Ensuring support logs are completed to SLA?s. Provide a professional support service to the customer base. Through questioning fully understand and record the severity of the incident. Manage own workload, ensuring support logs are completed to SLA?s. Develop internal and external customer relationships to enhance the support service. Escalate issues to team leader in advance of any conflicts occurring. Responsible for ownership of customer issues reported through to conclusion escalation Follow approved procedures with regard to change control and documentation standards Carry out daily checks and investigate any issues Required Skills: Communication Skills are essential to provide the customer with efficient and accurate resolution of calls. High attention to detail and accuracy Team working Ownership and personal integrity A good understanding of computers as well as associated equipment such as printers and scanners would be advantageous. Experience of previously working in a customer services/support environment Ability to prioritise workload and work to deadlines Preferred Skills: Basic experience of Microsoft word, excel, outlook Ability to build relationships Experience of ITIL V3 Experience of working within a contact centre environment Troubleshoot Windows Server Infrastructure and application issues. Basic knowledge of Microsoft Windows 2003/2008 Active Directory Infrastructure Services Key words, ?Customer Service?, ?contact centre?, ?itil? We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003