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3 months ago
Support Services Group (SSG)
Salary: Excellent Salary
Location: Northampton
Job type: Permanent
Contact: Esther Greenwood
Category: Banking Jobs

The Company:

An Operations Team Manager is being recruited by our client a Banking organisation based in Northamptonshire.

The Job

  • Lead a processing team in a customer centric environment where staff exceed customer expectations through quality and efficiency of service.
  • Overview daily workflow and resource management of team, adhering to service level agreements.
  • Lead, direct, develop and coach team members in order to enhance individual and team performance through one to one meetings and robust training plans.
  • Ensure adherence to external regulations together with internal policies and procedures.
  • Develop and maintain collaborative relationships with key internal and external stakeholders.
  • Drive a continuous improvement environment which supports capacity creation/efficiencies whilst enhancing the client experience.
  • Evaluate and address operational risks within the team.

Skills:

  • Line Management experience
  • Leading and managing a team
  • Coaching and performance improvement
  • Forward Thinking
  • Continuous improvement
  • Lean skills would be an advantage
  • Processing and new account set up
  • Knowledge and experience of KYC and banking compliance

Ideal Candidate

The successful candidate will have a thorough and detailed knowledge of banking procedures. You will have proven leadership skills and will have the ability to lead change through others.

Package:

  • Competitive Salary and Benefits
  • Career Progression opportunities
  • Onsite Restaurant
  • Well Being Days
  • Subsidised Gym Membership
  • Great working environment

For more information please do send over your CV and contact Esther for more information at Satarah Recruitment Limited

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