5 months ago
Operations Manager (Finance) - Shillington
Salary: £35k - £45k (Bonus Depending On Experience & Hours)
Our client provides wealth management advice to private and corporate clients. They strive to build and maintain a long-term relationship with you, by applying our experience and expertise, gained from many years in the Financial Services industry.
Our client has a career opportunity for a self-motivated and commercially minded Operations Manager with a can-do attitude. This is a key role that makes sure the office team is performing to its best potential.
The ideal candidate will need to keep their eyes on multiple areas within the company, assuring productivity and efficiency while seeking to control costs. The successful candidate must be able to execute effectively in order to achieve company-wide goals.
This role is responsible for the overall well-being of the companys operations; therefore, the right candidate must have a 'big-picture' perspective.
Demonstrate an ability to use good listening, motivation and communication skills in order to manage a team of 7-10 staff (Technical Paraplanners, Paraplanners, Administrators and PAs)
Responsible for setting measurable team and individual objectives that deliver exceptional outcomes for the clients
Oversee the entire AST process and intervene and make adjustments as needed to ensure a service delivery experience that allows the advisers to achieve/exceed their financial targets
Responsible for Staff training and development to ensure team productivity is at peak efficiency levels
Engage in cost-benefit analysis and regularly monitor expenses and curtail a departments spending if necessary, to keep the company on budget
Ensure processes are aligned to client and adviser needs to ensure we have a highly efficient business submission process
Optimize and document our top 5-7 business processes so that we are using predictable and repeatable processes.
Create a business forecasting methodology that enables us to be accurate within 10%
Create a balanced scorecard for the business that is easily updated with accurate data. To include financial and business leading/lagging KPIs. Work in conjunction with our management accountant
Build a virtual team of outsourcers across several different domains so that we have on-demand expertise available to us
Drive the implementation of EOS across the organization
Manage the high-level HR function in conjunction with our external HR partner
Essential Skills & Requirements:
You have a proven track record in an operational, services related industry and take pride in providing outstanding service (Pensions and Financial services experience would be helpful, but is not mandatory)
You have experience in a sales driven office culture and understand that the sales function creates the growth in a business
You have frontline team management experience and know how to create a fun, effective team culture where you quickly resolve conflicts as they arise resulting in an effective and smooth-running office
You are a natural organizer who is able to set policies and guidelines for how to complete tasks and you take pride in optimizing and streamlining office and administration systems
You are good-natured and enthusiastic and enjoy working in a small team where your individual contribution makes a significant impact to the overall business You like taking ownership and accountability and execute and deliver results consistently
You can analyse situations and make decisions towards the company's best interests rather than those of a single department
You are resourceful with a can-do attitude and can think and act independently and can connect groups to work together to solve problems as they arise
You have excellent computer skills and enjoy working with new software programs and technology
You want to work in a company where you will receive ongoing training and be continually challenged to excel
You want to be part of a team where excellent performance will be rewarded with an exciting compensation package
You are looking for a career with long-term opportunities, not just a job and a payday
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.