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11 months ago
Blue Octopus
Salary: £16,782.70 per annum, pro-rata
Location: Cheshire
Job type: Permanent
Contact: Blue Octopus Team
Category: Admin Jobs, Customer Service Jobs

Permanent, x 1 Full Time (35 hours per week) & x 1 Part Time (20 hours per week, Mon & Tues 9am until 5pm and Wed 9am until 2pm).


Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.


It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.


Joining them as Operations Assistant, you will provide comprehensive support to the company; ensuring daily tasks are carried out to a high standard and striving to make the business ‘Outstanding’ whilst incorporating LEAN principles.


You will provide administrative support to their Operations Team to deliver effective sales, lettings, voids, allocations, end of tenancy and arrears services. Working in collaboration with the Customer Services Centre in order to meet the daily service level agreement, you will provide a high quality response to enquiries received via multi-channels and assist in the management of the waiting list on the MIS lettings system, requesting and recording information to prioritise applicants.


In addition to this, the Operations Assistant must maintain a professional, safe and clean reception area; welcoming visitors and directing them to the appropriate member of staff. You will manage the daily reception duties including administering the post and overseeing the stock of office supplies, literature and stationary.


If you have experience of delivering excellent customer service and have the ability to respond to customer queries using a range of multimedia channels and systems, then they would love to hear from you! An effective team player who can build and maintain effective relationships, you will have experience of assisting in a diverse range of administrative services to support teams to achieve organisational objectives. They’d like you to be comfortable working with a range of IT systems and packages including Microsoft Word and Excel and have evidence of achieving performance targets and working on own initiative within defined guidelines.


Experience of providing administrative support within the Housing sector is highly desirable, as is experience of using CRM systems and housing management systems to record diary notes, repairs, income and performance management information.


It is a fantastic time to join their HUB and will give the successful candidate the chance to be the face of the company as well as being part of the HUB team and interacting with all colleagues.


There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!


Closing Date: 22nd January 2018


This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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