20 hours per week (temporary maternity cover until April 2019)
Working pattern: Mon, Tues 8.30 – 5pm, Weds 9 – 1pm
Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.
It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.
If you thrive in a busy office environment, have a friendly outgoing personality and enjoy meeting people, you will fit right in! It’s a fantastic time to join their Hub and, as an Operations Assistant, you will be the face of the business for their customers, as the first point of contact over the phone or on arrival, as well as being part of the HUB team and interacting with all colleagues.
You will be responsible for a diverse range of administrative tasks including, but not limited to, booking travel, raising and managing purchase orders, conducting satisfaction surveys with tenants, typing letters to residents, filing, photocopying etc. You will also provide administrative support to their Neighbourhoods Teams, assisting in the management of the waiting list, administering their in-house lettings system, requesting and recording information to prioritise applicants. Working in collaboration with the Customer Services Centre in order to meet the daily service level agreement, you will provide a high quality response to customer enquiries received via multi-channels and systems,
In addition to this, the Operations Assistant must maintain a professional, safe and clean reception area; welcoming visitors and directing them to the appropriate member of staff. You will manage the daily reception duties including administering the post and overseeing the stock of office supplies, literature and stationary.
If you are passionate about delivering outstanding customer service and are a true team player who can build and maintain effective relationships, with experience of assisting in a diverse range of administrative services to support teams to achieve organisational objectives – they want to hear from you! They’d also like you to be comfortable working with a range of IT systems and packages including Microsoft Word and Excel and have evidence of achieving performance targets and working on own initiative within defined guidelines.
Experience of providing administrative support within the Housing sector is highly desirable, as is experience of using CRM systems and housing management systems to record diary notes, repairs, income and performance management information.
There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!
Closing Date: 26th June 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.