Operations Analyst - (EMEA Customer Service) (14 Month FTC)
£50,000 PA (14 Months Maternity Cover) + 25 days holiday
We are currently hiring an Operations Analyst who will be responsible for gathering, analysing and presenting/reporting the data related to our EMEA Customer Service function.
About the brand:
Founded in 1990 we are a $660 million market leading manufacturer of home cleaning robots.
The Operations Analyst:
We are seeking to recruit a candidate who will relish the challenge of working within a complex and fast paced environment, as we progress through a period of significant change. The ideal candidate will learn quickly, challenge the status quo and assist the business to identify & prioritise improvement opportunities.
An eye for detail is needed and also the capability to assimilate information from a variety of sources. The ability to forge strong relationships with the key business stakeholders is vital.
Ideally you have worked in a similar role, perhaps in a services organisation, or logistics or post-sales support where your data is used to turn around processes and products in equal measure.
What the role entails:
+ Gathering, analysing and presenting/reporting data
+ Product and Problem Tracking - Today’s top issues, tomorrow’s top issues
+ Incident breakdown and categorisation
+ Operational effectiveness - Service ratios, stock management
+ Financial - Forecast actuals, reporting, invoices etc.
+ Customer satisfaction - CSAT for all solution outcomes, in all territories
+ Warranty cost management & modelling
+ A relevant bachelor's degree or equivalent experience
+ 5 years of business analyst experience with solid business acumen
+ Prior demonstrated success in a similar position, within a dynamic work environment
+ Demonstrated success in improvement programs
+ Ability to develop strong relationships with suppliers and partners
+ Strong customer service experience preferably within an international environment
+ Experience of developing improvement strategies and converting into tactical plans, delivering results.
Skills, Abilities and Knowledge:
+ Proficiency with MSOffice (Access, Word, PPT, Excel), Tableau, Qlikview, Spotfire (or similar products) & SQL
+ Proficiency with web-based tools i.e. Webex, Live Meeting, etc
+ Excellent verbal and written communication skills
+ Self driven, as well as being target and process driven
+ Strong medium and long term forward planning, organisational, prioritising and multi-tasking skills
+ Management of change
+ Passionate, customer focused approach, driven by high customer satisfaction levels
+ A team player with a ‘can do’ attitude, capable of working with minimal supervision
+ Sound consensus decision making capabilities and ability to take action
+ Ability to analyse and solve problems
+ Self-motivated and determined, with a flexible hands on approach to work and be able to communicate and represent the business at all levels in a structured, dynamic and professional way.
You may have worked in the following capacities:
Business Improvement Analyst, Business Change Analyst, Performance Analyst, Business Analyst, Operations Efficiency Analyst, CI Analyst.
Interested? Just Apply Below...
...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.