Operations Administrator - Product Supply & Logistics (Industry Leader)
Competitive Salary Package
Who we are
We're the market leaders within the pharmacy software industry, supporting over 5000 pharmacies across the UK and Northern Ireland to provide integrated, excellent and innovative healthcare IT.
The Operations Administrator Opportunity:
Our operations advisers are a key point of contact for our customers, ensuring that all orders are processed accurately and efficiently, within defined time periods and to agreed standards. You’ll provide fantastic customer service whilst completing administrative tasks to a high standard.
You'll carry out the full order fulfilment process, including ordering hardware, processing paperwork and booking engineer installations as well post-installation reviews upon completion. Basically, you'll go with our customers on a key part of their journey with us, ensuring that they're happy and have everything they need along the way.
As well as this we'll need you to provide comprehensive reporting, assist with projects administration and to spot opportunities to streamline and improve our administration processes - so we're looking for someone who likes to keep busy and has a positive, organised and proactive approach to work, combined with good customer service and administration skills.
This is a full-time permanent role based in our Watford office. Occasional travel to other sites may be required.
You'll work collaboratively in an office alongside 5 other operations advisors, as well as the operations team leaders and an operations manager who you'll be reporting directly in to. They work hard ensuring that at least one of them is always around to give all members of the team the necessary support.
Who you will be:
We want to make sure you are set for success; this isn't all about your skills and that is why we would love to talk to you even if perhaps you don't fit all of the following:
+ strong experience working in an administrative role to pre-defined business processes and SLAs
+ computer literate with good working knowledge of MS Office, particularly Excel, and ideally some experience of using SAP or other similar CRM software
+ superb communication skills - in particular, a professional telephone manner
+ ability to work with all levels of management
+ highly organised and able to multi task effectively and prioritise your own workload
+ excellent attention to detail
+ fantastic customer service skills
+ experience in a similar industry and logistics would be beneficial, but not essential
If you think you have the skills we're looking for to strengthen our team we'd love to hear from you so press that apply button now!
You may have worked in the following capacities:
Customer Support Administrator, Client Services Administrator, Logistics Administrator, Supply Chain Administrator, Product & Inventory Coordinator, Stock / Ordering Administrator, Order Processing Administrator, Fulfilment Administrator.