about 1 month ago
Operational Support Co-Ordinator - Huddersfield
Circa £22,000 pa
Our client is a nationwide company specialising in the delivery of tailored telecoms & IT solutions to a wide range of businesses large and small. Experts at designing, delivering and supporting market leading solutions incorporating all aspects of communications to businesses. They support and maintain thousands of businesses both small and large throughout the UK and are now looking for an exceptional Operational Support Co-Ordinator to help look after their valuable customers.
To be successful and happy in this job you will need to have in-depth experience of professional Customer Services from within a B2B environment. Ideally have a minimum of 2 years' experience in a Telecoms Industry with excellent problem solving & analytical skills.
Liaise with carriers and suppliers to place orders for all voice and data products.
Utilise various portals for the different products and suppliers.
Record accurate details on our in house CRM package and billing system.
Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.
Liaise with other internal departments to ensure smooth delivery of all services.
Answering the telephone and emails and dealing with first-line queries.
Logging support cases both internally and with external suppliers.
Keeping the customer fully informed of updates.
Assisting sales consultants, account managers and directors with sales quotes and customer requests.
Producing cost comparisons of telephone bills.
Up-selling products and services to existing and new customers via the telephone and email, pro-actively as well as re-actively.
Import Call Data Records on a monthly basis.
Correct all rejections and raise queries where necessary with suppliers.
Reconcile supplier bills against customer billing information.
Enter all new customer information and amend where necessary.
Create and amend tariff information.
Produce and send bills along with marketing material as and when required.
Produce monthly and ad-hoc reports for company directors, accountant, customers and agents.
Produce and manage commission reports for sales people, account managers and agents.
This is an exciting role and we are looking for a hard-working, enthusiastic individual who has the passion to be a success.
If you are looking for a new career challenge, this could be just the opportunity you have been looking for so please forward your CV as soon as possible.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
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