Office Supervisor/Manager - Exeter - Candidate Source Ltd

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Description

Experienced,organised and professional Office Supervisor/Manager is needed to coordinate the daily business services operations and procedures within a leading and dynamic regional Law Firm, based within their Exeter office. This is a great opportunity to utilise your operational management, supervision, exceptional customer service and problem solving skills in a top class environment. Supporting the Head of Business Services to ensure the smooth running of the office as Office Supervisor/Manager you will be responsible for a team of Facilities Assistants and Client Hospitality Assistants.

The Role:
You will manage and co-ordinate the delivery of all Business Services office operations and procedures/policies across the Exeter Office where there is a current headcount of c 110 people. Duties include:

Daily operational management and direct supervision of the Business Services team, ensuring that all Business Services duties are appropriately prioritised, service levels are met and quality maintained. Services include but are not limited to: Client Hospitality, Health & Safety, incoming/outgoing postal services, basic IT support, stationery ordering, photocopying, contractor liaison, building maintenance.

Manage the rota effectively, ensuring cover for holidays and other absences, also cross training.

Working with Client Hospitality you will ensure a consistent high quality client experience for all meetings and events. You will work with key stakeholders regarding internal/client event management.

Manage the Health & Safety of the office ensuring total compliance with all regulations and procedures. Undertake risk assessments as appropriate. Act as a Fire Manager. Represent the office on the Health & Safety Committee
Assisting Head of Business Services with the coordination of any office moves, along with any other business planning projects.

Recruitment and performance management of the Business Services team. Set and review team objectives / development. Manage the induction, training and development of staff. Develop, motivate and manage staff. Engage in interviews and performance activities including staff appraisals.
Attend and contribute to Business Services Senior staff meetings together with producing.
Budget management in relation to operational maintenance and budget forecast/production.
About you: To be considered you must have proven experience at a supervisory and/or management level of providing a high quality business services/facilities management operations function in a similar premier professional office environment, along with:
Excellent customer liaison skills, with the ability to understand and anticipate customer needs and be reactive, forward-thinking and service focussed.
Experience of recruiting, developing, motivating and retaining team members including coaching/on the job training and driving for excellence in customer service.
Knowledge of Health and Safety legislation/practices. A relevant Health and Safety or Facilities Management qualification, is a distinct advantage.
Able to demonstrate excellent team working experience within a peer group of other support professionals (IT, Secretarial Services, Client Hospitality, Archives, Marketing event specialists and Records etc)
Highly commercially and financially aware: Understanding of business costs associated with providing business services and budget control.
Proven ability to use a range of IT, AV, telephony and office equipment

The Firm: Premier South West law firm with offices in Bristol, Taunton, Exeter, Plymouth and Truro. They are IIP and Lexcel accredited and hold a Legal Services Commission Specialist Quality mark. They won the highly prestigious Regional Law Firm of the Year award at the British Legal Awards (2011). The Firm is dynamic and constantly striving to enhance the customer experience (inclusive of internal and external customers) in line with increasing service levels. Modern Exeter office, just 10 minutes walk from Exeter Central train station. There will be occasional work in other offices with some weekend/out of hours work. Deadline for Applications: Thursday 19th January 2012 Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.