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2 months ago
Additional Resources Ltd
Salary: £20000 - £24000 Per Annum
Location: Erith
Job type: Permanent
Contact: Elaine
Category: Admin Jobs
Office Supervisor - Erith

Salary £20,000 - £24,000

My client in Erith is looking for an experienced Office Supervisor.

Must have excellent customer service skills, excellent telephone manner, experience of working in an office and supervising/managing staff and are a confident individual.

Job Responsibilities

Help Design and Implement Office policies with QA, Operations, Commercial and other mangers.

Promote and improve established standards and procedures for customer service responses and clerical roles

Provide quotations to customers, follow up leads and gather accurate technical information to pass onto the Operations team.

Ensure the Commercial Manager has accurate and timely information available to them. Apply for government import and export licenses for the transport of controlled materials.

Organize office operations and procedures to ensure complete customer satisfaction.

Supervise a member of staff to ensure the highest standards are met in customer service and clerical functions.

Motivate, encourage and lead the office staff to meet organizational KPI's.

Organise and schedule the efficient use of the company vehicle fleet and external providers for deliveries and collections around the world.

Run daily 'huddle' meetings with Operations Manager

Attend regular weekly meetings with SLT providing updates on customer satisfaction and concerns, staffing and new orders.

Person Profile:

• Excellent interpersonal Skills Essential

• Excellent communication and literacy skills Essential

• Strong prioritization skills and ability to manage own workload Essential

• Self-Motivated Essential

• Ability to make decisions and work own initiative Essential

• Be flexible Essential

• Possess cultural awareness and sensitivity Essential

• Be respectful Essential

• Be honest and trustworthy Essential

• Ability to use Microsoft Office Essential

• Ability to use Sage 50 Desired

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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