2 months ago
Office Supervisor - Erith
Salary £20,000 - £24,000
My client in Erith is looking for an experienced Office Supervisor.
Must have excellent customer service skills, excellent telephone manner, experience of working in an office and supervising/managing staff and are a confident individual.
Help Design and Implement Office policies with QA, Operations, Commercial and other mangers.
Promote and improve established standards and procedures for customer service responses and clerical roles
Provide quotations to customers, follow up leads and gather accurate technical information to pass onto the Operations team.
Ensure the Commercial Manager has accurate and timely information available to them. Apply for government import and export licenses for the transport of controlled materials.
Organize office operations and procedures to ensure complete customer satisfaction.
Supervise a member of staff to ensure the highest standards are met in customer service and clerical functions.
Motivate, encourage and lead the office staff to meet organizational KPI's.
Organise and schedule the efficient use of the company vehicle fleet and external providers for deliveries and collections around the world.
Run daily 'huddle' meetings with Operations Manager
Attend regular weekly meetings with SLT providing updates on customer satisfaction and concerns, staffing and new orders.
• Excellent interpersonal Skills Essential
• Excellent communication and literacy skills Essential
• Strong prioritization skills and ability to manage own workload Essential
• Self-Motivated Essential
• Ability to make decisions and work own initiative Essential
• Be flexible Essential
• Possess cultural awareness and sensitivity Essential
• Be respectful Essential
• Be honest and trustworthy Essential
• Ability to use Microsoft Office Essential
• Ability to use Sage 50 Desired
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
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