2 months ago
Elevation Recruitment Group Office Support are recruiting for an experienced Office Manager with a multi skilled background and the capabilities to manage staff as well as cross functional operations.
The business has an excellent reputation in the waste sector through the delivery of their service expertise as well as being a multi product specialist with fully trained experts and professionals available to support customers through a hire and maintenance process.
The purpose of the role of Office Manager is to have complete autonomy of the sales and administration function for a specific arm of the business. Due to the variety of skills within the function in which the successful Office Manager will be responsible for, it is essential you are from a similar background and always adopt a fully hands on working style.
Duties & Responsibilities Include:
-Full management of a small team of Customer Service staff
-Involvement with the management of fleet drivers
-Customer account management ensuring quality of service through the full process, from initial enquiry to invoicing
-Route planning and job scheduling
-Complaint handling and query resolution
-Ability to implement change and work with senior management to support software upgrade
-Ensuring all service level agreements are fully adhered to
-Set and monitor staff key performance indicators
Key Skills Required
-At least three years of relevant experience in a similar role
-Experience in a fast paced environment, managing conflicting priorities
-Working knowledge of Sage would be advantageous
Elevation Office Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Administrators to Senior Office Managers throughout Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.