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11 months ago
Progress Recruitment Solutions (UK) Ltd
Salary: £22k - 25k per year
Location: Surrey
Job type: Permanent
Contact: Paige Dey
Category: Admin Jobs

Bodyshop Administrator Required for Main Dealer in Thames Ditton
Basic- £22,000 OTE £25,000
Mon- Fri 8.00-6.00pm

The Role
As a Bodyshop Administrator you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. Our Bodyshop Administrators support the Bodyshop team ensuring that all customer communications and paperwork are in order while the vehicle is in our Retail Centre. They have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. They are quick to identify the needs of the customers and opportunities to upsell. They are able to work to tight timescales and thrive off the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

To be a success in this role, you will have:
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a customer facing role

Your Responsibilities
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
Banking, Filing, Job Pack preparation, Answering phones
The role will also involve some driving, picking up and dropping off customers cars.
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet Manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible

Bodyshop Administrators will receive a guaranteed base salary, we also offer great benefits including:
22 days holiday, rising to 25 after 5 years
Company pension scheme, Life assurance
Childcare voucher scheme
Discount gym membership
Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers
Cycle to work scheme

To apply for this Technician vacancy in Thames Ditton please contact Progress Recruitment Solutions (UK) Ltd quoting job reference PRS14927
Follow us on Twitter to see our latest vacancies first @progressrecruit

Motor Trade | Automotive | Jobs | Cars & Vehicles | Dealership | Franchise | Service & Aftersales | Workshop | Bodyshop | Admin | Bodyshop Administrator | Bodyshop | Admin | Thames Ditton | Surrey

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