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12 days ago
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Motor Claims Progression Administrator


Progress Recruitment Solutions (UK) Ltd
Salary: Market related
Location: Hull
Job type: Permanent
Contact: Abbie Hammond
Category: Admin Jobs
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Motor Claims Progression Administrator required in Hull, East Riding of Yorkshire / Humberside
Full Time, Permanent - Mon - Fri 7.5 hour shifts between opening hours of 8am - 6pm + Alternative Saturday mornings.

This role will be to provide professional administrative support within the Claims Progression Team and to company Management / Directors. The Administrator is responsible for progressing customer claims from initial contact, To repair handover and aftercare as required by keeping in close contact with the Bodyshop throughout the repair process to ensure all SLA’s are maintained and adhered to.

Key Responsibilities:

• Ensure that you are kept fully up to date with SLA’s
• To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish
• Act as a first level point of contact for repair network members, clients, suppliers, customers, partners and team members and provide progress updates as required
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
• To record all client issues and feed back to your Line Manager and the Management Team where necessary
• Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards
• To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails
• Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner
• Monitor the claims progression in-box to ensure all emails are actioned within a timely manner
• Assist with any reporting requested for analysis and management of the department
• Liaise with other departments to seek assistance and resolution where required
• Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients’ values
• The completion of duties as required from time to time by the Management Team
• Manage complaints in line with policy
• To promote our business and that of our clients by providing exceptional and friendly service at all times

Key Skills

• Good knowledge of Microsoft Office
• GCSE Maths and English
• Excellent telephone manner
• Ability to build and maintain relationships
• Ability to work to agreed deadlines and targets and objectives
• Able to work as part of a team as well as autonomously to a high level of accuracy
• Good planning and organisational skills
• First class communication skills
• Good decision maker
• Customer focused
• Commitment to providing a first class service to customers, suppliers and partners

If you are interested in applying, please send your full CV to Progress Recruitment quoting reference number PRS14354

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.

Follow us on Twitter to see our latest vacancies first!! @progressrecruit

Automotive | Motor Trade | Accident Repair | Crash Repair | Bodyshop | ARC | Insurance | Motor Insurance | Motor Vehicle | Motor Vehicle Insurance | Customer Support | Customer Service | Vehicle Claims| East Yorkshire | Humberside | Hull | Jobs

Motor Claims Progression Administrator required in Hull, East Riding of Yorkshire / Humberside
Full Time, Permanent - Mon - Fri 7.5 hour shifts between opening hours of 8am - 6pm + Alternative Saturday mornings.

This role will be to provide professional administrative support within the Claims Progression Team and to company Management / Directors. The Administrator is responsible for progressing customer claims from initial contact, To repair handover and aftercare as required by keeping in close contact with the Bodyshop throughout the repair process to ensure all SLA’s are maintained and adhered to.

Key Responsibilities:

• Ensure that you are kept fully up to date with SLA’s
• To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish
• Act as a first level point of contact for repair network members, clients, suppliers, customers, partners and team members and provide progress updates as required
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
• To record all client issues and feed back to your Line Manager and the Management Team where necessary
• Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards
• To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails
• Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner
• Monitor the claims progression in-box to ensure all emails are actioned within a timely manner
• Assist with any reporting requested for analysis and management of the department
• Liaise with other departments to seek assistance and resolution where required
• Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients’ values
• The completion of duties as required from time to time by the Management Team
• Manage complaints in line with policy
• To promote our business and that of our clients by providing exceptional and friendly service at all times

Key Skills

• Good knowledge of Microsoft Office
• GCSE Maths and English
• Excellent telephone manner
• Ability to build and maintain relationships
• Ability to work to agreed deadlines and targets and objectives
• Able to work as part of a team as well as autonomously to a high level of accuracy
• Good planning and organisational skills
• First class communication skills
• Good decision maker
• Customer focused
• Commitment to providing a first class service to customers, suppliers and partners

If you are interested in applying, please send your full CV to Progress Recruitment quoting reference number PRS14354

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.

Follow us on Twitter to see our latest vacancies first!! @progressrecruit

Automotive | Motor Trade | Accident Repair | Crash Repair | Bodyshop | ARC | Insurance | Motor Insurance | Motor Vehicle | Motor Vehicle Insurance | Customer Support | Customer Service | Vehicle Claims| East Yorkshire | Humberside | Hull | Jobs


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