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about 1 month ago
Hippo Motor Group
Salary: 20-25K
Location: North West, Lancashire, Blackburn, Preston, Burnley
Job type: Permanent
Contact: Hannah Bentley HR
Category: Call Centre Jobs, Sales Administrator Jobs

 

At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves a first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role.

Due to Hippo expanding so quickly, we have achieved the success and image of a main dealership with the atmosphere of a family run business. We are so serious about what we do and being the best, but we always ensure we have fun as we do it. This is reflected in our extremely low staff turnover rate.

As a result of our Success, Hippo is constantly developing and expanding which is why we are recruiting a new Manager to be responsible for managing the sales enquiries and a small team.

 

Key Responsibilities

  • To ensure the effective functioning of our enquiry management department
  • To manage a small team of staff and ensure they are efficient and effective in their role
  • To be the first point of contact for our customers
  • To motivate and drive the team
  • To provide the team with direction
  • To represent the company in a professional manner
  • To ensure both themselves and their team are meeting their targets
  • To ensure all customers are contacted and assigned to an available Account Manager
  • To ensure all customer contact is followed up in order to maintain our CRM system.
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the work place with respect
  • To offer our customers a high level of service and maintain good customer satisfaction and retention *Responsibilities could change or just include SOME of the above

Skills & Experience

·         Previous leadership experience

·         Dialer and or call center experience

  • Excellent communication skills with a professional and friendly telephone manner
  • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
  • Self-motivated, driven and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital
  • Be able to adapt to a fast pace of work in order to meet targets

Benefits

·         30 days annual leave

·         Rapid company expansion providing excellent development and career opportunities

·         Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more

·         Great Staff rates on Car Finance

·         Friendly and supportive Work Colleges and Management

·         Regular staff socials

·         Birthday off after 2 years plus 2% pay rise and £100 Meal voucher

·         Company Pension scheme

·         Complimentary office treats

·         Access to the excellent VIP booth and the MEN arena.

 

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