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5 months ago
Additional Resources Ltd
Salary: £33000 - £35000 Per Annum
Location: Uxbridge
Job type: Permanent
Contact: Elaine
Category: Customer Service Jobs
IT Support Specialist - Uxbridge

Salary £33,000 - £35,000 DOE.

My client in Uxbridge is looking for an IT Support Specialist to join their fantastic growing team.

They attract ambitious, passionate people who want to push themselves further. Solid experience of working within a fast-paced IT environment would be highly beneficial. Ultimately what will set you out from the rest to secure this job is a dynamic, enthusiastic approach and a strong focus on achieving your goals.

Duties and Responsibilities:

• Monitoring and Responding to incident management queues (1st - 2nd Line)
• Supporting and Troubleshooting all end user hardware and associated peripherals and accompanying software
• Supporting any complex related desktop matters (escalating internally and externally where required)
• Configuration and Deployment of our Corporate Windows O/S image
• New starter setups and inductions
• IOS/MdM Deployments
• Installation, fault finding and diagnosis of desktop software packages to ensure maximum availability
• Troubleshooting client/network connectivity issues for local and remote staff
• Upkeep of Asset Management tools to track company owned Hardware and Software
• Active Directory user object support and configuration
• Producing written material including custom work instructions/escalation reports
• Involvement in Project work
• Providing guidance with online collaboration tools, audio visual and video conferencing configurations and setups
• Providing assistance to maintain the integrity of the physical network, switches, routers, cabling and associated infrastructure
• Recognizing patterns and trends across a wide range of symptoms and drawing key conclusions
Ensure IT operations are conducted within compliance and follow key WIP/SOP

The Ideal Experience:

• Up to 2+ years of proven experience working in a service desk position supporting customers' needs via a service management suite in a multi-national enterprise environment with a working knowledge of ITIL best practices
• Up to 2+ years exposure to Microsoft core windows technology stack and associated mainstream applications
• Solid understanding of office suite with strong outlook exposure)
• Grounded knowledge of Active Directory Services
• Previous experience with the installation, configuration and troubleshooting of antivirus and VPN products
• People oriented with excellent customer service and communication skills, verbal and written with particular attention to detail
• Awareness of leading ERP solutions
• Apple OSX/IOS exposure
• Strong working knowledge of networking topologies & protocols
• Understanding of mail routing and messaging systems (MS Exchange)
• AV-V/C experience
• Ability to work independently when required, as well as part of team to achieve goals and meet timelines
• Ideal candidate will have at least one of the following relevant qualifications:
• CompTIA


Relevant Accreditations ITIL/MCP/MCDST/MCSA
Proven capabilities and experience within the desired fields


Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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