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14 days ago
Annapurna HR Ltd
Salary: £120000.00 - £130000.00 per annum
Location: London
Job type: Permanent
Contact: Becky Finnegan
Category: Insurance Office Jobs


IT Infrastructure and Operations Manager, Permanent £120,000-£130,000 (plus bonus/benefits)


One of the leading and most well-known international insurance firms are currently searching for an IT Infrastructure and Operations Manager to aid in the organisations' continual growth and success. The core role of the IT Infrastructure and Operations Manager is to manage and direct the operational engineering team in the delivery of secure and reliable infrastructure services.


Job specifics include:

  • Engage with business stakeholders at all levels to manage service delivery, building strong relationships and managing service reviews
  • Provide strategic leadership to the operational infrastructure technology team.
  • Support mergers & acquisitions activity as part of the planned growth of the company and manage integration work
  • Be an active member of the GO&I management team leading in some initiatives for groups as appropriate.
  • Management and operation of the data centre and network infrastructure including server, storage and backup services and all infrastructure hosted in data centres and server rooms. Also provide technical 3rd line support for desktop environment
  • Management and operation of all network services (local and wide area)
  • Maintain a secure environment, managing any risk to business information and infrastructure
  • Manage the financial governance of the infrastructure operations budget, including planning and definition of the annual budget and delivery of services within the approved budget
  • Establish Service Catalogue detailing SLAs and consumption based costing to support the annual allocation process
  • Manage the disaster recovery site facility and ensure operational availability at all times
  • Manage periodic maintenance including patching and infrastructure refresh work to help achieve a reliable environment and reduce outages and down time
  • Ensure routine standard operation procedures are documented and followed
  • Manage Operations work priorities and use resources as effectively as possible
  • Provide support where needed with cyber security and vulnerability management to ensure there is an understanding of what the ideal target state looks like and ensure a plan of actions is established and implemented to address gaps by priority
  • Provide support for use of cloud based SaaS, PaaS and IaaS solutions, assist with licencing leveraging the enterprise offerings where economical and drive forward with our cloud first strategy

In order to be considered for this role, you would ideally possess the following experience/attributes:

  • Experience working in a regional or international remit
  • Excellent communication to facilitate difficult discussions and conflicting demands between business and partners including technology, risk, legal etc.
  • Ability to summarise, identify and communicate strategic themes
  • 5 + years of Experience with full suite of Microsoft products
  • Evidence working at senior level
  • Service Management experience working with business stakeholders to review service delivery
  • Strong vendor management experience
  • Experience working with outsourced vendors
  • Ability to understand and support/facilitate resolution of technology issues and experience operating a Major Incident Management process
  • Knowledge of disaster recovery, including site level failover
  • Solid experience with Backup, restore & retention
  • A proven track record of running an infrastructure operations environment to the highest professional standards, including strong service, operation, and delivery process/documentations standards
  • Ability to develop a business case and track costs, negotiate vendor contracts and develop a statement of work (SOW)
  • Continuous process improvement orientation and experience in an operational context
  • Experience with Change and Release Management and ITIL Service Management methodologies
  • A good understanding of Azure billing, Azure licensing (BYOL) and Azure cost optimisation


This is a brilliant opportunity working with an extremely successful and highly recognised international insurance firm, in a role with fantastic prospects for career progression.

Annapurna Change are representing this client. For more information on the opportunity please contact Ed Potter on e.potter@annapurnarecruitment.com.

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