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5 months ago
Annapurna HR Ltd
Salary: Up to £120000 per annum + Flexible Work, Pension,
Location: London
Job type: Permanent
Contact: HR Jobs
Category: Office Manager Jobs

IT Infrastructure and Operations Manager- London- £120,000- £130,000 plus bonus and benefits

This is a leadership position responsible for managing and directing the operational engineering team to deliver secure and reliable infrastructure services. This is a critical role within the business providing services to a dynamic fast growing business. The role will frequently engage with Senior Stakeholders and requires a balance of senior stakeholder management skills and leadership skills. It requires the ability to operate at a senior level and also at the technical level within operations

The overall technical responsibility is to manage the operation of the infrastructure for the supported locations globally. There are several key areas of accountability in this role including: management of the data centres and cloud hosting facility and also the server rooms around the region, management of the server environment, storage and backup infrastructure, 3rd level technical operation of desktop/client technology, exchange messaging and archiving and application systems infrastructure.

Key Responsibilities/ Accountabilities

  • Engage with business stakeholders at all levels to manage service delivery, building strong relationships and managing service reviews
  • Provide strategic leadership to the operational infrastructure technology team.
  • Support mergers & acquisitions activity as part of the planned growth of the company and manage integration work
  • Be an active member of the GO&I management team leading in some initiatives for groups as appropriate.
  • Collaborate effectively with other technology colleagues globally.
  • Management and operation of the data centre and network infrastructure including server, storage and backup services and all infrastructure hosted in data centres and server rooms. Also provide technical 3rd line support for desktop environment
  • Management and operation of all network services (local and wide area)
  • Manage the financial governance of the infrastructure operations budget, including planning and definition of the annual budget and delivery of services within the approved budget
  • Establish Service Catalogue detailing SLAs and consumption based costing to support the annual allocation process
  • Manage the disaster recovery site facility and ensure operational availability at all times.
  • Manage periodic maintenance including patching and infrastructure refresh work to help achieve a reliable environment and reduce outages and down time

Skills and abilities needed to perform the role


  • Ability to work in a fast-paced dynamic environment with high degrees of ambiguity arising from a period of significant change
  • Excellent communication skills, both written and verbal, working with demanding clients and senior management
  • An understanding of the importance of excellent customer service and a "can do" attitude
  • Proven Leadership and ability to work well in a team environment
  • Experience working in Financial Services in a Regulated environment
  • Strong interpersonal skills
  • Strong background in Microsoft based solutions
  • Strong background in Windows
  • Strong stakeholder management
  • Strong prioritisation skills and ability to define processes


  • Experience working in the Insurance/financial sector
  • Project management experience
  • Effective problem solving skills based on clear reasoning and sound rationale
  • Tactful, diplomatic and able to thrive in an ever-changing environment
  • Patience and empathy when dealing with customers and colleagues
  • Ability to work pro-actively, under pressure and independently with minimal direction

Knowledge and Experience

  • Experience working in a regional or international remit
  • Excellent communication to facilitate difficult discussions and conflicting demands between business and partners including technology, risk, legal etc.
  • Ability to summarise, identify and communicate strategic themes
  • 5 + years of Experience with full suite of Microsoft products
  • Evidence working at senior level
  • Service Management experience working with business stakeholders to review service delivery
  • Strong vendor management experience
  • Experience working with outsourced vendors
  • Ability to understand and support/facilitate resolution of technology issues and experience operating a Major Incident Management process
  • Knowledge of disaster recovery, including site level failover
  • Solid experience with Backup, restore & retention
  • A proven track record of running an infrastructure operations environment to the highest professional standards, including strong service, operation, and delivery process/documentations standards
  • Strong customer service orientation; strong interpersonal, organizational and communication skills
  • Communicates effectively orally and in writing and can present complex technical information to both technical and non-technical audiences.
  • Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly.
  • Ability to develop a business case and track costs, negotiate vendor contracts and develop a statement of work (SOW).
  • Extensive experience of building and managing effective teams with varied skills and disciplines
  • Continuous process improvement orientation and experience in an operational context
  • Experience with Change and Release Management and ITIL Service Management methodologies
  • Excellent financial/budget management experience
  • A good understanding of Azure billing, Azure licensing (BYOL) and Azure cost optimisation

IT Infrastructure and Operations Manager- London- £120,000- £130,000 plus bonus and benefits

This role is being represented by Annapurna on behalf of the client, please send cv's through to d.wright@annapurnarecruitment.com

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