A polite, professional and understanding demeanour, is required. As is the ability to learn quickly, and cope with a busy environment.
A logical and methodical mind is required to diagnose problems, and ensure work does not get overlooked.
The ability to drive/ deliver equipment to branch offices.
An Understanding of the following Software is required to perform the role, and will be developed during the duration of the role.
Microsoft Windows 10 Professional
Microsoft Server 2008 SR2
Microsoft Exchange 2010
Microsoft Terminal Services 2008
Microsoft SQL server 2008 SR2
Microsoft Office 2016
Security Software, firewalls, virus consoles.
Patch Management, deployment software.
Computer usage monitoring
IE 10 and Edge
TFB- Partners for windows
VPN - VNC - RDP
Bighand (digital Dictation)
Networking essentials (TCP/IP)
An Understanding of the following Hardware is required to perform the role, and will be developed during the duration of the role.
Networking Hardware (routers, stacked switches, NIC, modems)
Server Hardware (fault Diagnostics)
PC Hardware (Fault diagnostics)
PC Hardware (component swap-out)
Printers (Fault finding and repair)
Peripherals (Fault finding)