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27 days ago
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IT Account Manager


Recruitment Genius
Salary: £20000 - £30000 per annum
Location: Frome
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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The Role:
As Account Manager you will be responsible for circa 20 client accounts and spend time both on clients' sites and in the office, developing strong client relationships and ensuring exceptional service levels are achieved in the delivery of IT Service and Solutions.

The Account Manager is responsible for Customer Service and Project Delivery and will therefore require exceptional customer service skills and a highly organised and detail focused approach. A good understanding of IT is preferred although it is the technical team who devise the IT strategy and solutions. However, the successful Account Manager will be commercially minded and have a passion for technology and how it can be harnessed to enhance business performance.

Key Responsibilities:
- Account Management, developing strong client relationships and delivering Customer Service of the highest standard
- Create proposals for projects and for delivery to customers
- Conduct quarterly client reviews with client senior management team
- Oversee the delivery of the required IT service and solutions
- Proactively work to ensure service levels are exceeded and deal with any issues that arise with efficiency and diplomacy
- Support the technical team by collating the information required for the provision of cost-effective and quality driven IT solutions
- Record customer requirements on the CRM system
- Liaise with and maintain relationships with vendors to keep hardware and software resale prices competitive

Skills and Experience required:
- Excellent communication skills, both verbally and in writing, with the ability to explain technical concepts to non-technical end users in simple terms
- Customer satisfaction driven with 2 years'+ relevant work experience (Account Management, Customer Service, Business Support, Project Support etc.)
- A high level of I.T literacy and a passion for technology and how it can be harnessed to enhance business performance
- An enthusiasm to learn and understand a vast array of business types, requirements and technologies
- A proactive, self-motivated team player with a 'can-do' attitude
- A logical approach and problem-solving ability and a great eye for detail
- Highly organised with excellent time management and the ability to work to deadlines and record time accordingly

Benefits
- Laptop
- Mobile phone (including personal use)
- Regular Social activities
- Discretionary bonus based on performance
- Use of a car
- On-going training and career development
- Up to 25 days holiday + bank holidays
- Private Healthcare
- Discounted Gym membership, Cycle to work scheme, with shower facilities

The Company:
With a Mission of 'Growth Through Technology', this employer follows a methodology focused on delivering strategic outcomes for their clients rather than just managing technology.

Established in 2001, they are now ranked in the top 501 MSPs in the world and in the top 50 in the UK and have recently won awards for Employer of the Month.
The Role:
As Account Manager you will be responsible for circa 20 client accounts and spend time both on clients' sites and in the office, developing strong client relationships and ensuring exceptional service levels are achieved in the delivery of IT Service and Solutions.

The Account Manager is responsible for Customer Service and Project Delivery and will therefore require exceptional customer service skills and a highly organised and detail focused approach. A good understanding of IT is preferred although it is the technical team who devise the IT strategy and solutions. However, the successful Account Manager will be commercially minded and have a passion for technology and how it can be harnessed to enhance business performance.

Key Responsibilities:
- Account Management, developing strong client relationships and delivering Customer Service of the highest standard
- Create proposals for projects and for delivery to customers
- Conduct quarterly client reviews with client senior management team
- Oversee the delivery of the required IT service and solutions
- Proactively work to ensure service levels are exceeded and deal with any issues that arise with efficiency and diplomacy
- Support the technical team by collating the information required for the provision of cost-effective and quality driven IT solutions
- Record customer requirements on the CRM system
- Liaise with and maintain relationships with vendors to keep hardware and software resale prices competitive

Skills and Experience required:
- Excellent communication skills, both verbally and in writing, with the ability to explain technical concepts to non-technical end users in simple terms
- Customer satisfaction driven with 2 years'+ relevant work experience (Account Management, Customer Service, Business Support, Project Support etc.)
- A high level of I.T literacy and a passion for technology and how it can be harnessed to enhance business performance
- An enthusiasm to learn and understand a vast array of business types, requirements and technologies
- A proactive, self-motivated team player with a 'can-do' attitude
- A logical approach and problem-solving ability and a great eye for detail
- Highly organised with excellent time management and the ability to work to deadlines and record time accordingly

Benefits
- Laptop
- Mobile phone (including personal use)
- Regular Social activities
- Discretionary bonus based on performance
- Use of a car
- On-going training and career development
- Up to 25 days holiday + bank holidays
- Private Healthcare
- Discounted Gym membership, Cycle to work scheme, with shower facilities

The Company:
With a Mission of 'Growth Through Technology', this employer follows a methodology focused on delivering strategic outcomes for their clients rather than just managing technology.

Established in 2001, they are now ranked in the top 501 MSPs in the world and in the top 50 in the UK and have recently won awards for Employer of the Month.

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