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6 months ago
Ecruit Sales
Salary: £21k per year
Location: Buckinghamshire
Job type: Permanent
Contact: DG Partnership
Category: Customer Service Jobs

Internal Account Manager – £21,000 p/a – Newport Pagnell, Buckinghamshire

The Role

We are looking for a capable and experienced Internal Account Manager to provide a high quality, professional service to our clients and drivers, ensuring a smooth customer journey where the customer is informed and guided through the journey. You will maintain a strong relationship that means you are aware of their needs and able to offer the best possible resolution. This is an exciting opportunity to take on a fresh challenge in a dynamic and rapidly growing company.

The key responsibilities of an Internal Account Manager include, but are not limited to:

  • Being responsible for guiding the driver through the order to delivery process, showing a genuine care for the service our customers receive
  • Responding efficiently and professionally to incoming calls, emails and administration tasks to provide a one stop resolution for drivers, key contacts and colleagues wherever possible
  • Taking ownership and working within guidelines to resolve customer’s and other departments queries, recording all queries and action points on the system
  • Working towards monthly order and delivery targets with a desire to achieve and surpass them, whilst looking out for opportunities for additional revenue
  • Organising work to make sure drivers are not impacted on timeframes for requests
  • Maintaining procedures for each of the clients when notified of changes
  • Reporting where necessary on the client’s fleet, such as P11d and P46
  • Building effective working relationships with all key client contacts, suppliers and colleagues

The Company

CLM Fleet Management is an expert fleet manager and outsourcer that can provide you information and advice on all things fleet management. We cover all aspects of professionally running a fleet from vehicle acquisition and funding, cost effective maintenance, driver risk management and accident management services through to short term hire and mini-lease, vehicle logistics and re-sale.

The Benefits

The benefits of being an Internal Account Manager include:

  • Company cash on a 6-month rolling basis or cash alternative of £2,200 in lieu of the car
  • Great holiday package (plus bank holidays), increasing each year with service until cap reached
  • Free parking

The Person

The key skills and qualities of an Internal Account Manager:

  • Previous experience within administration essential; combined with a minimum 2 years’ customer service experience, preferably within the automotive or fleet management industry
  • Effective telephone, communication and negotiation skills in both written and verbal forms
  • Self-motivated, inspired by targets and a hunger to achieve; able to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives
  • Strong organisation and time management skills, able to prioritise and organise your workload to ensure all deadlines are met and clients are keep informed
  • Able and willing to work as part of a team and work towards the same objectives, taking ownership of problems with the confidence to approach relevant teams for answers
  • A keen eye for accuracy; attention to detail; and towards innovation of processes, willing to seek better ways of processing
  • Experience and proficiency with Microsoft packages essential

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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