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10 months ago
Marmion Recruitment
Salary: £35,000
Location: Harrogate
Job type: Permanent
Contact: James Horton
Category: Office Manager Jobs

About our client

Our Client is a niche manufacturing company and are the UK’s market leader in their field. They are dedicated to quality, providing tailored services to commercial customers throughout the country, as well as working with private owners of historic, listed and period properties.

Our Client has a strong family work ethic and many of its original team remain in the business. This is an environment in which members are encouraged to work to the best of their abilities, promoting growth and efficiency. This is a fantastic opportunity for an individual to further develop their career within a successful organisation.

The Opportunity

We have now been tasked with assisting the business to find an individual who will be part of the Installations team. This role will require you to manage, mentor and assist the Installations team along with upholding the excellent customer service status that the business strives to maintain, and better. They have recently relocated to brand new, purpose-built premises, in order to further support their expanding product range; now is a fantastic time to join this growing company.

Your duties will include the following:

  • Ensuring the installations team provide surveyors with all necessary information and paperwork prior to their appointments
  • Ensure all appointments with prospective customers are confirmed
  • To oversee installation team ensuring KPI’s SLA’s are achieved
  • Managing construction and H&S queries and issues
  • To manage each installation to ensure that all products are installed on time to the defined company's specifications as well as health and safety, quality, contractual and cost standards
  • Follow-up any escalated domestic quotations to ensure all information has been provided then follow-up on any required action
  • Amended existing quotes accordingly, and notify the correct members of staff should the specification change
  • Answer customer queries of a technical nature relating to the company’s products and services
  • To review the installation with site/customers prior to commencement including estimated duration and scope of work
  • Allocate work load to the team


The candidate brief

Our ideal candidate will have experience liaising with customers, clients and stakeholders, ideally in a fast-paced environment. You will have excellent time management skills which will be demonstrated through previous employment. Exposure and experience within a pressured environment is very beneficial. You will also be someone who can think intelligently with an ability to prioritise workloads in conjunction with colleagues’ diaries. Previous experience in a supervisory or managerial role is highly advantageous as are excellent customer service and interpersonal skills.

Essential skills, experience and personal requirements:

We want to hear from candidates who:-

  • Can provide evidence of success and achievement in their career to date
  • Have ideally worked within similar industries
  • Pay specific attention to detail with a first-time right ethos
  • Technical installation knowledge and understanding of relevant building works controls and procedures
  • Can quickly and easily build rapport and build relationships with internal and external stakeholders
  • Can stay, calm, focused and on task in sometimes pressurised situations

The offer

In return, you will be provided with:

  • Training and support from experienced management which is ongoing
  • A Director who has been there, done that and will work with you to back you up as needed
  • An opportunity to work for a company that will recognise and value your contribution and provide you with a long-term career

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