Income Collection Officer (Customer Care, Housing) BLUI51882
Borough, London SE1
Salary: £25,268 - £29,480 (plus up to 10% annual bonus)
Our Client is on a mission to make co-op and community led housing a mainstream option – with homes for rent and ownership available at a range of prices. Co-ops are a group of residents who have a stake in the housing where they live and – together – are the landlord. They are responsible for the decision-making about how their housing is managed, deciding how services such as repairs, estate services and income collection are carried out. Our Client supports over 40 co-ops that house more than 2,200 households by directly providing or overseeing the provision of a variety of these services and back office administration functions under instruction from the co-ops, much like a managing agent. They are also a social landlord, providing housing management to their own residents living in almost 1,000 properties.
Maximising income collection and supporting residents to sustain their tenancy is critical to our Client and to their clients, so they are looking to recruit someone who is passionate about achieving in line with their values. As the Income Collection Officer, you will be proactive and timely in responding to rent and service charge debt. This is the ideal role for someone who is target and performance driven, likes dealing with customers directly and will continue to treat residents with dignity and respect, even whilst delivering difficult messages and enforcing the terms of a tenancy or lease. If you want to start or build your career in the not-for-profit sector, deliver social purpose and have a calling to 'help people' this could be the role for you!
Within the role, you will ensure they collect all rents and service charges, helping customers get back on track quickly when they miss payments by having clear, fair conversations and signposting to a range of support, including budget, debt and welfare benefit advice. Where this is not successful, you will be confident using legal remedies, following our Client’s processes and progressing cases to court. Success in this role is being able to reduce arrears by bringing in payments rather than by evicting residents.
They are looking for someone who has a flair for customer service and problem solving. The successful candidate with either have knowledge of housing income collection, arrears management and debt recovery including legal and court processes or have transferrable skills that indicate the ability to learn these tasks quickly and execute them successfully. In addition to your excellent interpersonal skills with customers, you will have strong numeracy skills, a high attention to detail and are able to work well under pressure.
With the ability to take a factual and non-judgemental approach to implement tough decisions with kindness, we will look to you to build effective relationships with partners such as the Department of Work and Pensions (DWP), local authority teams and other advisors who can support our customers to manage their tenancy responsibilities.
In return, our client offers a contributory pension scheme, 28 days holiday + Bank Holidays, Health cash plan and an Employee perk system.
Please refer to Job Description when completing your application form.
Closing Date: 14th August
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.