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2 months ago
C & M Recruitment
Salary: £17000 per annum
Location: Portsmouth
Job type: Permanent
Contact: Sarah Smith
Category: Travel Jobs

IMMEDIATE START French Speaking Contact Centre Agents - contract and full time roles

This Portsmouth based Loyalty service provider are looking for fluent French speaking Contact Centre Agents to handle customer enquiries over the telephone and in writing providing an efficient, courteous and professional service at all times. Play a key role in providing effective customer service, through understanding the company's products and services ensuring we continue to achieve and exceed service levels.

French Speaking Contact Centre Agents - Key responsibilites and skills

  • Handle all incoming calls efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
  • Respond timely and professionally to all e-mail requests/written communication as appropriate.
  • To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
  • Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
  • Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
  • Whilst on the telephone, face to face or when writing to a customer represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

French Speaking Call Centre Agents - Experience and Knowledge

  • Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.
  • Excellent communication and interpersonal skills
  • Articulate communicator
  • Excellent Listening skills
  • Excellent telephone manner
  • Excellent computer skills
  • Experience using Windows based packages (Word , Excel and outlook)
  • Experience of using the Internet
  • Attention to detail
  • Excellent spelling, grammar and punctuation on written communication.

Salary - £17,000

Hours - Monday to Saturday.5hrs week)

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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