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24 days ago
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Helpline Support Worker


Recruitment Genius
Salary: Up to £24799 per annum
Location: Gwynedd
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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This charity is the national umbrella organisation in Wales for third sector specialist services working to end domestic abuse, sexual violence and other forms of violence against women.

Are you passionate about working in a women-led membership organisation and supporting local violence against women services and survivors across Wales?

Due to new funding to provide additional support during the current pandemic they are looking to recruit to their Helpline team:

Helpline Support Workers / Sessional Helpline Support Workers
£24,799 per annum pro rata
- Full and part time roles available (zero hours/ 25 hours/ 37.5 hours per week to cover a 24 hours shift)
- Permanent contract
- Location: Caernarfon, initially home based during the current pandemic.

You will need excellent listening skills, tact, sensitivity and the ability to communicate effectively with individuals and organisations at varying levels whilst maintaining clear professional boundaries.
An understanding of issues surrounding domestic abuse, sexual violence and violence against women is essential, as is the ability to communicate effectively in Welsh.
Experience of providing direct helpline support and an understanding of risk assessment are desirable, but full training will be provided.

The Helpline is open 24/7 and it is therefore it is essential that the successful candidate is prepared to work various and unsociable shifts.

Closing date: 12 noon Thursday 30th July 2020
Interview date: Thursday 6th August 2020

This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.

They value diversity and are committed to promoting equality. They encourage applications from women from all backgrounds and communities and particularly welcome applications from Black and minority communities and other under-represented groups.
This charity is the national umbrella organisation in Wales for third sector specialist services working to end domestic abuse, sexual violence and other forms of violence against women.

Are you passionate about working in a women-led membership organisation and supporting local violence against women services and survivors across Wales?

Due to new funding to provide additional support during the current pandemic they are looking to recruit to their Helpline team:

Helpline Support Workers / Sessional Helpline Support Workers
£24,799 per annum pro rata
- Full and part time roles available (zero hours/ 25 hours/ 37.5 hours per week to cover a 24 hours shift)
- Permanent contract
- Location: Caernarfon, initially home based during the current pandemic.

You will need excellent listening skills, tact, sensitivity and the ability to communicate effectively with individuals and organisations at varying levels whilst maintaining clear professional boundaries.
An understanding of issues surrounding domestic abuse, sexual violence and violence against women is essential, as is the ability to communicate effectively in Welsh.
Experience of providing direct helpline support and an understanding of risk assessment are desirable, but full training will be provided.

The Helpline is open 24/7 and it is therefore it is essential that the successful candidate is prepared to work various and unsociable shifts.

Closing date: 12 noon Thursday 30th July 2020
Interview date: Thursday 6th August 2020

This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.

They value diversity and are committed to promoting equality. They encourage applications from women from all backgrounds and communities and particularly welcome applications from Black and minority communities and other under-represented groups.

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