We are looking for a strong, personable, and determined Head of Collections help shape and deliver the company change agenda, working to optimise collections and service channels across all communication avenues.
What will you be doing?
As Head of Collections you will hold responsibility for Debt Purchase Collections targets, maintaining a customer centric culture that supports and empowers team members to deliver on customer and commercial key performance indicators while working with and influencing the wider operational team.
Working hand in hand with other business functions the role will ensure that policies and processes are adhered to, and significant controls are in place to manage the day-to-day operation and protect the customer journey.
You'll manage the day-to-day operational performance of the Collections, RPC, and speech analytics teams to achieve customer and commercial key performance indicators. You'll also develop and lead the performance of the management team, cultivating a strong team ethic which ensures consistency, fairness, and promotes accountability.
Working closely with Business Optimisation and Resourcing Teams, you'll ensure that strategies are effectively deployed and service levels maintained across call and email channels.
What do you need?
How we reward you