Purpose of the Job:
To take the initial instruction from the insured party.
To successfully convert accident claims into personal injury referrals by insuring the clients are aware of the services available to them.
Collate information from clients utilising their insurance policy to report a claim, whilst attempting to capture personal injury claims.
Make outbound calls in order to capture data from clients wishing to make claims for personal injury compensation for losses.
Meet departmental service level agreements for telephone efficiency and productivity as agreed by FRU Manager.
Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner.
Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the clients claim notification.
Adhere to all the firms policies and procedures.
To maintain at all times good professional and ethical standards in dealing with clients and other persons of interest.
To ensure the confidentiality off all the Firms and Clients documentation and information.
Undertake general office duties, which will include Data imputing, scanning and photocopying, arranging medical appointments, conducting telephone calls to chase clients.
Any other appropriate administrative tasks assigned to you from time to time, in accordance of business needs.
Knowledge, Experience and Skills Required: