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26 days ago
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First Response Administrator


Additional Resources Ltd
Salary: £15000 - £17500 Per Annum
Location: Colchester
Job type: Permanent
Contact: Mira
Category: Insurance Office Jobs
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First Response Administrator - Colchester, Essex

Salary: Circa £15,000 - £17,500

The Role

This is an exciting opportunity for an Administrator to join our clients growing team. This role will provide a professional first point of contact on behalf of the business, adhering to service level agreements, policies and procedures at all times.

This role is a fast paced administration role, the ideal candidate will have good attention to detail, good computer skills and an excellent telephone manner.

Responsibilities Include:

• Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues.
• Respond to enquiries from clients received by phone, letter, e-mail or fax
• Validate policy details and set up new legal expenses insurance claims on the Claims Management System
• Scan and index all incoming claims post
• Maintain secure, efficient and accurate filing systems
• Type letters/memos/emails/ and deal with correspondence as appropriate
• Greet visitors, arrange for refreshments for visitors and deal with deliveries
• Other duties and responsibilities as may be set by the Operations Manager/ Team Manager
• To carry out all work in accordance with agreed service standards and FCA regulations


Skills & Experience Required

• Previous experience in Administration or Customer Service
• Excellent verbal and written communication
• Exceptional telephone manner
• Excellent organisational and time keeping skills
• Confidence to own tasks without supervision
• Experience of using all Microsoft Office programs


What you get in Return

• 25 days annual leave plus bank holidays
• Pension Scheme
• Support with training & qualifications including, CII, AAT, Masters etc.
• Travel Insurance


Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

First Response Administrator - Colchester, Essex

Salary: Circa £15,000 - £17,500

The Role

This is an exciting opportunity for an Administrator to join our clients growing team. This role will provide a professional first point of contact on behalf of the business, adhering to service level agreements, policies and procedures at all times.

This role is a fast paced administration role, the ideal candidate will have good attention to detail, good computer skills and an excellent telephone manner.

Responsibilities Include:

• Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues.
• Respond to enquiries from clients received by phone, letter, e-mail or fax
• Validate policy details and set up new legal expenses insurance claims on the Claims Management System
• Scan and index all incoming claims post
• Maintain secure, efficient and accurate filing systems
• Type letters/memos/emails/ and deal with correspondence as appropriate
• Greet visitors, arrange for refreshments for visitors and deal with deliveries
• Other duties and responsibilities as may be set by the Operations Manager/ Team Manager
• To carry out all work in accordance with agreed service standards and FCA regulations


Skills & Experience Required

• Previous experience in Administration or Customer Service
• Excellent verbal and written communication
• Exceptional telephone manner
• Excellent organisational and time keeping skills
• Confidence to own tasks without supervision
• Experience of using all Microsoft Office programs


What you get in Return

• 25 days annual leave plus bank holidays
• Pension Scheme
• Support with training & qualifications including, CII, AAT, Masters etc.
• Travel Insurance


Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.


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