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12 days ago
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First Line Application Support


Elevation Recruitment
Salary: £20000 - £24000 per annum
Location: Sheffield
Job type: Permanent
Contact: Kelly Robinson
Category: Admin Jobs
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Elevation Recruitment Group are working exclusively with a Manufacturing business based in Sheffield who are looking to hire a First Line Application Support Technician.

Key Accountabilities:
- Working with the senior development team on higher level issues and requests of the company's ERP system
- Carrying out any accompanying helpdesk administration duties
- Resolving numerous issues over the telephone and over Skype, telephone confidence therefore essential
- Dealing with permission requests and unlocking user accounts
- Logging and carefully categorising helpdesk tickets
- Troubleshooting before ticket escalation

Desirable experience
- Basic SQL and report writing experience
- Java script knowledge or experience would be useful
- Experience of working with an ERP system, ideally in a manufacturing business
- Exposure to ITIL/change control process
Elevation Recruitment Group are working exclusively with a Manufacturing business based in Sheffield who are looking to hire a First Line Application Support Technician.

Key Accountabilities:
- Working with the senior development team on higher level issues and requests of the company's ERP system
- Carrying out any accompanying helpdesk administration duties
- Resolving numerous issues over the telephone and over Skype, telephone confidence therefore essential
- Dealing with permission requests and unlocking user accounts
- Logging and carefully categorising helpdesk tickets
- Troubleshooting before ticket escalation

Desirable experience
- Basic SQL and report writing experience
- Java script knowledge or experience would be useful
- Experience of working with an ERP system, ideally in a manufacturing business
- Exposure to ITIL/change control process

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