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6 months ago
Additional Resources Ltd
Salary:
Location: Exeter
Job type: Permanent
Contact: Muriel
Category: Customer Service Jobs
Export Customer Services Advisor (French Speaking) - Exeter

Salary: £Competitive - DOE

The company

Our client is a leading manufacturer and distributor in the South West, looking to appoint an Export CSA, speaking French.

The Role

The role is part of the Export Customer Services Team, responsible for processing orders via telephone / fax / e-mail and dealing with customer queries resulting from orders and collecting documentary requirements for the Export market.

The key responsibilities are:

• Receiving and transferring telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.
• Processing orders received via telephone, fax and email onto the Sage telesales system, ensuring the customer details and ordered products are accurately entered and acknowledgements of orders are sent to customers.
• Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the SalesLogix system.

Our client offers a competitive salary and benefits including a contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover. In addition there is structured training and the potential for career progression within their rapidly growing dynamic company.

Requirements

Be able to speak fluent English and French.
Be proficient in formal writing skills in English and French.
Possess excellent communication skills with a confident, pleasant telephone manner.
Have a knowledge/understanding of export documentation (desirable).
Be a team player.
Have accurate keyboard skills and experience of data entry.
Have proven customer service / sales order processing experience.
Be enthusiastic with a desire to strive towards continuous improvement.
Be IT literate with good MS Office skills; training will be given as necessary.
Have the ability to work to set standards and procedures.
Have a willingness to learn.
Be educated to a good standard - A’ levels or equivalent. Basic mathematical ability essential.
Be able to distinguish colour ranges.

Key Skills

Be able to speak fluent English, French.
Be proficient in formal writing skills in English, French.
Possess excellent communication skills with a confident, pleasant telephone manner.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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