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3 months ago
Crisis Prevention Institute
Salary: £20k - 21k per year
Location: Hertfordshire, Hemel Hempstead, St Albans, Watford, Kings Langley
Job type: Permanent
Contact: Katie Thompson
Category: Admin Jobs, Customer Service Jobs, Executive Assistant Jobs, Office Assistant Jobs, Events Jobs

Job Title - Events Administrator 
Location - Kings Langley
Job Type - Full Time, Permanent  
Salary - £20,000 - £21,000 

Role Title:  Events Administrator

Reports to:  Head of Operations

Branch /Department: Operations

Role Purpose:

The role of the Events Administrator is to work as part of the events team to contribute to the smooth delivery of all programmes.

The events administrator will be responsible for ensuring that all event admin is completed to a high standard with the customer as a priority.

Key Accountabilities Key Activities
  1. Customer care

-           Acting as the first point of contact for all phonecalls

-          First point of contact for all customers on open and closed events packages

-          Support customers to progress through training packages using email and action plans

  1. Service delivery

-          Processing all bookings

-          Preparing and administering pre, on and post course instructions including:

-          Registering instructors onto online platforms

-          Creation of evaluation web page and surveys

-          Creation of post course certificates

-          Uploading Delegate lists from all events to CRM

-          Creating survey links for all instructors

  1. Planning

-          Ordering materials for all events

  1. CPD

-          

  1. Team work

-         Work with the Events team to ensure delivery of all events

  1. Communication

Communicating with training team to ensure they fulfill their requirements for each event, including resources, marketing materials, event logistics

  1. Commercial awareness
 

Key Contacts (External and Internal)

Internal:

-          Event Administrator

-          Head of Operations

-          Sales Team

-          Accounts team

External:

-          Pivotal Customers

-          Potential customers and all those making calls into the office

Essential role related knowledge, skills, qualifications and experience at selection
  • Excellent communication and interpersonal skills including an outstanding telephone manner and high standard of literacy.
  • Excellent organisational, planning and prioritisation skills.
  • Experience in managing multiple tasks simultaneously
  • IT competence and confidence
  • Task focused and able to assume responsibility
  • Good time management and self starting skills
  • Team player
  • Attention to detail

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