8 months ago
Enquiry Handling Supervisor - Gloucestershire
Up to £30,000 pa
Our client provides scientific, technical, and legislative support to the food, drinks and allied industries worldwide. The practical application of technical excellence lies at the heart of all that they do and is supported by their industry-leading facilities, expertise and knowledge.
From analysis and testing and operational support to knowledge management, all their activities are built on an extensive programme of research and innovation steered by industry to ensure maximum commercial relevance.
They provide services to companies all along the supply chain and many of their clients are major blue chip companies and household names.
This is a great opportunity to join a unique successful and expanding company that can offer you a good long term career path in an exciting industry.
You will join the team that is responsible for delivery of the highest level of client service. The department aims to be the single point of contact for all enquiries, develop quotes and proposals and liaise with the client throughout their ‘journey’.
Reporting to the Enquiry Handling Manager, you will assist with the management, motivation and support of a new team of Enquiry handlers, driving measurable improvements to ensure that the departmental KPI targets are met together with delivering excellent customer service standards.
You will aim to provide the highest level of client service with a sales-minded attitude while ensuring an excellent client experience.
You will lead & organise the daily activities of the Enquiry Handling Team to ensure the provision of excellent customer service to customers whilst making sure that the daily activities are carried out.
You will work with the Enquiry Handling manager to ensure that SLA’s and KPI’s are being met and always seeking to improve the service.
You will assist with the recruitment, initial & ongoing training of the Enquiry Handling Co-Ordinators and take ownership of enquiries from start to finish.
You will be a great communicator, highly organised and have the ability to coach, motivate and support the team.
Ideally you would have a food and drinks related degree or experience in the industry.
Requirements for Enquiry Handling Supervisor : excellent communication skills, organised, food and drinks experience, food and drinks degree
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.
Key Skills: excellent communication skills, organised, food and drinks experience, food and drinks degree