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3 months ago
Additional Resources Ltd
Salary: £24000 Per Annum
Location: Gloucestershire
Job type: Permanent
Contact: Richard
Category: Customer Service Jobs
Enquiry Handling Co-ordinator - Gloucestershire

Up to £24,000 pa

The Company:

Our client provides scientific, technical, and legislative support to the food, drinks and allied industries worldwide. The practical application of technical excellence lies at the heart of all that they do and is supported by their industry-leading facilities, expertise and knowledge.
From analysis and testing and operational support to knowledge management, all their activities are built on an extensive programme of research and innovation steered by industry to ensure maximum commercial relevance.
They provide services to companies all along the supply chain and many of their clients are major blue chip companies and household names.

The Role:

This is a great opportunity to join a unique successful and expanding company that can offer you a good long term career path in an exciting industry.
The successful Enquiry Handling Co-ordinator will join our clients’ service management team which is responsible for delivery of the highest level of client service. The department aims to be the single point of contact for all enquiries, develop quotes and proposals and liaise with the client throughout their ‘journey’.
You will join the new Enquiry Handling Team who will receive and mange enquiries from clients mainly by phone & email.
You will have ownership of the enquiry from initial receipt, logging the enquiry onto CRM, passing the enquiry to a technical expert, following up progress internally with the technical expert, updating CRM to include closing the enquiry with the client to ensure that the matter has been resolved to a satisfactory manner.
The job holder will aim to provide the highest level of client service with a sales-minded attitude while ensuring an excellent client experience.
You should have a background in the food and drinks industry or a degree in the food and drinks industry.

Requirements for Enquiry Handling Co-ordinator : excellent communication skills, organised, food and drinks experience, food and drinks degree

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.

Key Skills: excellent communication skills, organised, food and drinks experience, food and drinks degree

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