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5 months ago
Blue Octopus
Salary: Competitive Salary depending on experience
Location: Liverpool
Job type: Permanent
Contact: Blue Octopus Team
Category: Call Centre Jobs, Customer Service Jobs, Office Manager Jobs

Enquiry Centre Resource Manager BLUE62569

Liverpool

Competitive Salary depending on experience

Our Client administers the Principal Civil Service Pension Scheme (PCSPS) and provides pensions to over 1.5 million people. They have in-depth knowledge and expertise in the administration of Defined Benefit pension schemes and provide tailored services to more than 300 Government employers. Also, through their Training and Employee Engagement Service, they offer training on a wide range of pension related topics and legislative change.

They have an exciting opportunity for an Enquiry Centre Resource Manager to join their team where you will be responsible for the management of work allocation, ensuring service levels are delivered.

Within the role you will contribute to on-going team and company improvements. Monitoring and producing performance measurement information to support the effective and efficient day-to-day running of the team, you will performance measure and manage the team activities, planning, prioritising and distributing work taken on by the them. With a responsibility for reviewing, controlling and instigating new procedures which will sustain and improve standards, you will maintain an awareness of other business activities, working flexibly across the organisation.

They are looking for someone who has experience of working to SLA’s. With previous Resource Management experience, and a proven record in a pensions or financial services environment, you will have the ability to deal with external clients comfortably.

A good knowledge of service levels and forecasted volumes is needed, as is having an understanding of Quality Assurance targets, budget process and current pensions legislation. Above all you will be an excellent communicator who has good people management and interpersonal skills.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.


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