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12 months ago
Recruitment Revolution
Salary: £16,500 - £18,300 + Bonus + Benefits
Location: Colchester
Job type: Permanent
Contact: Team RR
Category: Customer Service Jobs

eCommerce Retail Customer Service Agents (UK and International) - English & Bilingual (Bubbly & Friendly People Wanted)
Colchester, UK
£16,500 - £18,300 dependent on role + Perkbox + Pension + Company Discount Scheme + Bonus Scheme

++ Ready to join one of fastest growing companies in the UK? Opportunities for English, Italian, Danish, Swedish and Dutch speaking candidates. If you are friendly and bubbly we want to hear from you. ++

We are officially one of the UK’s fastest growing companies. Not only did we rank number 38 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK. 

Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus imminent expansion into the USA and beyond; we have ambitions to become the number 1 online sports nutrition brand in Europe – and ultimately the world. 

We need your help to do this…

We are looking for enthusiastic and dedicated customer service agents to join us on our mission to provide our customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

We are currently looking for UK and multilingual agents for Italy, Denmark, Sweden and the Netherlands, all based in our head office in Colchester, Essex. If you want to be part of our journey and take the brand from strength to strength – apply now! 

What your role will involve:

Reporting to the Customer Service Manager, your responsibilities will include: 

+ Managing customer queries via telephone and email on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries 
+ Delivering a first-rate customer service experience in all cases

What we are looking for in the ideal candidate:

+ Enthusiastic and bubbly personality
+ Ability to communicate professionally via telephone and email
+ Strong team player
+ Flexible in terms of working hours
+ Affinity to sports nutrition and/or fitness is a definite advantage
+ If you are applying for a multilingual role, both written and spoken language fluency is essential in one of the languages we are recruiting for; Italian, Danish, Dutch, Swedish

Location: Colchester, Essex, CO4 

Annual salary: £16,500 - £18,300 dependent on role 


+ Annual Company Bonus Scheme – up to 15%
+ Salary progression with experience and training 
+ Pension
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code

You may have worked in the following capacities:

Multilingual Customer Advisor, eCommerce Customer Agents, Online Retail Customer Agent, Customer Support Agent, International Customer Care Agent

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.

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