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5 months ago
MSX International
Location: Milton Keynes
Job type: Permanent
Contact: Karina Shaw
Category: Customer Service Jobs

Do you have the ability to work at pace, be self-motivated and organised? Are you customer focused and a confident communicator? Do you have experience managing conflicting situations and priorities whilst remaining calm, credible and dependable? Do you have an eye for detail, possessing strong literacy and grammar skills?


As a Development & Assessment Consultant with the MSXI Global group, you will have the opportunity to carry out assessments for our core non-technical roles within Volkswagen Group network.

Candidate Specifications:

  • Assessment of delegates working in a variety of roles working to achieve qualification, certification and accreditation, using Brand standard competencies
  • Support assessments by actively participating in role play scenarios
  • Facilitate assessment days, ensuring the day runs on time whilst supporting delegates where needed
  • Host virtual classroom training sessions to prepare delegates ahead of their assessment
  • Creation and delivery of feedback in the context of personal development planning
  • Review and development of assessment materials in accordance of maintenance governance
  • Support and development of referral candidates to support readiness for re-assessment
  • Accurate and timely reporting of results and feedback to candidates in conjunction with Line Managers
  • Ensure compliance with quality procedures, including TUV and Automotive awarding bodies
  • Act as an ambassador representing Learning Services, understanding vision, values and corporate standards

Working Pattern and location:

  • 37.5 Hours a week Monday – Friday
  • Wymbush, Milton Keynes

What we can offer you:

  • Competitive basic salary, based on experience
  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Retail Performance Management
  • Customer Engagement
  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

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