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about 1 year ago
Salary: Negotiable
Location: Tyne & Wear
Job type: Permanent
Contact: Jayne McKerral
Category: Admin Jobs

Deliveries Admin,

Corporate Finance

Contract Type: Permanent

Ref. req2485

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

The successful candidate must have a good telephone manner with the ability to handle calls from all levels of personnel. They must be able to work on their own initiative as well as part of a team and have the ability to adapt to any situation. The right candidate needs to be someone with the drive to succeed and who is willing to take ownership and deal with tasks from start to finish. Fleet or Delivery/Logistics/Transport experience would be an advantage.


  • Answering the telephone and handling customer queries in a professional manner.
  • Customer calls to initiate booking and promoting the Customer experience
  • Stock arrivals
  • Offering stock to customers
  • Arranging dealer fit items as part of the preparation process prior to delivery
  • Arranging key for key movements via transport co's and ensuring they are collected
  • Involved with collating paperwork from delivery co's
  • Monitor delivery process with status reports and driver packs.
  • Creating reports for stock and delivery related tasks using Excel and in house systems
  • Weekly/Monthly/Quarterly reports for customers.
  • Commercial vehicle experience Orders-Delivery processes inc payments
  • Co-ordinating single and bulk vehicle movements.
  • Working with PDI and Dealer accessory partners placing orders and co-ordinating vehicles on/off site
  • Handling all enquiries from all sources.
  • Inputting information into the system correctly focus on accuracy of pricing.
  • Maintaining Leasing company systems with strict date tolerance.
  • Working to timescales.
  • Reserving and Booking deliveries/pdi process of single and multiple deliveries
  • Co-ordinate an Account for a customer with ref to multiple vehicles.


  • Ability to work as an individual or as part of a team.
  • Ability to work well under pressure.
  • Excellent telephone manner.
  • Computer literate in Excel, Outlook and Word.
  • Takes responsibility for tasks and actions to ensure the costs are managed and customer experience is promoted.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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