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9 months ago
Additional Resources Ltd
Salary: £18000 - £22000 Per Annum
Location: Buckinghamshire
Job type: Permanent
Contact: Daniel
Category: Customer Service Jobs
Customer Support Executive - Financial Software Training - Haddenham, Buckinghamshire

Full Time - Permanent Position

Salary of £18 - £22k (dependent upon skills and experience), plus a generous benefits package.

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

Our client supplies a market-leading software solution that provides financial advisers with access to comprehensive data and functionality regarding financial products, platforms and funds.

They are also a great place to work - with high levels of employee satisfaction and wellbeing - plus some great reviews on Glassdoor!

In anticipation of significant growth in their user numbers, they are currently looking for someone to join the Customer Success team on an initial 6 month contract as a Telephone based Software Training Executive.

Your primary role will be providing customers with telephone based training on their Financial Software. You’ll answer incoming calls, respond to incoming emails and contact customers requiring training support. You’ll also provide cover for the Customer Support Consultants as and when required.

To be considered, you must have previous experience of telephone-based contact with customers - ideally both inbound and outbound calls - plus experience of training other people in new skills. A high level of IT literacy is also essential.

You don’t need to have worked in financial services or software training before, but you need to be a quick learner who’s prepared to swiftly develop an in-depth knowledge of how the financial advice market operates in the UK and how their software and services support advisers to deliver professional, efficient and compliant advice.

This role offers a salary of £18 - £22k (dependent upon skills and experience), plus a generous benefits package. In return, they can offer an interesting role, supporting a market-leading product, within a flexible and collaborative work environment.

This role is based at their offices in Haddenham, near Aylesbury in Buckinghamshire. They are within easy commuting distance of Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford etc.

Please apply with your CV and covering letter. Our client requires candidates to complete a short questionnaire as part of the application process. This will be sent back to you once you apply. Candidates must already have full rights to work in the UK.

Key Words: Training Executive, Telephone Training, Software Training, Financial Software, Customer Support, Telephone Support, 1st line Support, Software Trainer, Trainer, Telephone Trainer, Training, Customer Service, Call centre, Support Adviser, Telephone based Software Training Executive

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.

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