Customer Support Advisor TOOT91866
Salary starting from £18,000 + (dependent on experience) per annum plus pension, healthcare plan and life assurance
Tootoot is a startup company co-founded in 2015 by Michael Brennan and Kieran Innes in their home town Berwick-upon-Tweed. Tootoot is an anti-bullying and safeguarding technology company and our products provide individuals with a safe and anonymous way to speak about concerns such as bullying, harassment, mental health and racism. In tootoot’s first year we provided over 250,000 school pupils access to a safe way to report bullying or harassment, with over 600 schools signed up to tootoot education across the UK.
In 2016 tootoot were awarded funding by the Department for Education to provide a further 120,000 students with access to the platform and app. We have started to take our tech into workplaces and sport institutions and up to now we’ve done this with a small team, but we’re growing!
As a small team, culture is important to us. As part of tootoot you’ll be a big team player, working towards the same goal as everyone else – giving people a way to speak-up about their worries.
Day-to-day the successful Customer Advocate will be supporting existing customers, both over the phone and via email. You’ll work closely with our Lead Customer Advocate as well as other teams across the company – supporting their work when needed.
Providing technical support and virtual training for customers and answering inbound enquires about potential new sales, you will provide administrative support for the Senior Management team and encourage schools to renew their contract when it comes to an end; building solid, long term relationships with our customers through the provision of an exceptional service.
We are looking for candidates with a minimum of 5 GCSE’s grade A*-C, including maths and English (or equivalent) who are passionate about wanting to help change lives. Excellent communication skills are essential, and you should be proficient in the use of Microsoft office programmes and email, with a good eye for detail. At least 12 months experience of dealing with customers over the phone is required and you must demonstrate an excellent telephone manner and administrative experience in a customer service role.
Flexible and adaptable, we are a start-up company which often means that priorities can change fast and we need people that are comfortable with this.