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8 months ago
Minster Law Ltd
Salary: Up to £17333 per annum + plus benefit and bonuses
Location: Wakefield
Job type: Permanent
Contact: Recruitment
Category: Customer Service Jobs

Do you have excellent customer service skills? Do you possess a passion to go above customer expectations and deliver exceptional service for them at all times? Are you eager to work for an award-winning business to support your ongoing learning and personal development? If so, this could be the perfect role for you.

About the Role

To deliver a robust quality claims support service with key focus on our customers and claim quality. You will provide advice to our customers during their personal injury and/or uninsured losses claim, with management and support through the claims process. You will produce a risk assessment for the business of the case and manage the claims process through the points of technical requirement.

Responsible for customer contact on inbound and outbound calls within Minster Claims, this is inclusive of providing our customers advice, information and support through the Minster Claims process.

Your role will be inclusive of detailed, quality capture of the accident and personal injury details required to initiate the claim, including the arrangement of funding requirements and instruction of medical agencies across all work providers as required. Based on this information you will ascertain a claims risk assessment reviewing the liability prospects and injury/claim status.

About our Benefits

In addition to the salary of GBP 17,332 per annum and all of the usual benefits (pension, life assurance, PMI, 25-30 days holiday), we understand that it's the small things that make people feel appreciated. So our benefits package also includes:

* Up to 15% bonus based on individual contribution

* Health Care Cash plan covering health and well being costs

* Quarterly Megadraw where you can win some fantastic prizes

* Free fruit and Perkbox (Online shopping discounts).

* Competitive colleague referral schemes

Your main duties will include:

  • Contact customers within agreed service levels and provide advice and information on the claims procedure and that of Minster Claims Services.
  • Accurately assess claims for both liability and injury.
  • Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved.
  • Deal with personal injury compensation and uninsured loss claims and be competent adhering to procedures and timescales.
  • Promote and encourage the use of the Minster Claims online service and assist customers as and when required with its usage.
  • Arrange medical appointments for customers with agreed providers where applicable

About You

  • Ideally you would have previous experience working within a customer service environment delivering excellent customer care.
  • You will have a basic understanding of the personal injury and uninsured losses claims processes.
  • You will be able to build relationships quickly whilst demonstrating natural empathy. A can-do attitude is vital, with the ability to deal with challenging situations with confidence and taking opportunities to develop and stretch yourself to help improve yourself and the business around you.

About Us

Minster Law are personal injury specialists with specific expertise in accidents involving a vehicle or on a motorcycle. We continually strive to deliver the best support and results for our clients and partners by taking learnings from inside and outside of the legal industry and implementing them in creative and innovative ways.

Our people are united in their ambition to do the best for every client regardless of severity of injury and level of support needed. The service we provide builds trust with our clients who know they can rely on us when they need us most.

What next?

The closing date for this role is 25th November 2019. Please note that interviews may be undertaken prior to the closing date, so if you think you have the skills and experience for this role, don't delay and apply now!

If you would like more information about this role please contact our Careers Team at

Follow us on Twitter @minsterlawuk or on LinkedIn @Minster Law

Please note that we are not accepting CVs from recruitment agencies for this role.

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