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about 1 year ago
Mercedes Benz
Salary: Negotiable
Location: Worcester
Job type: Permanent
Contact: Jayne McKerral
Category: Customer Service Jobs

Customer Support Advisor,

Mercedes Business Development Centre

Contract Type: Permanent

Ref. req2488

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

At Mercedes-Benz, our aim is to deliver the best or nothing. Our people create a real customer focus whilst connecting more customers with our brand and our amazing history. As part of the Mercedes-Benz recruitment team at our head office, we are responsible for helping our Car franchised partners find the best candidates to help their businesses achieve their goals and we are delighted to be helping Mercedes-Benz of Worcester to find an exceptional CRM Customer Support Advisor.

The Company

Accounting for 70% of Lookers' businesses, one of their objectives in this core sector is a strong brand presence throughout the country and recent major acquisitions, in conjunction with existing dealerships, have allowed them to achieve this. These purchases include, amongst others, Benfield Motor Group (2015), Colbornes (2014) and Lomond Audi (2012).

Lookers' 153 dealerships are managed locally, but connected nationally through their UK-wide infrastructure. This agile approach ensures that customers benefit from specialist knowledge from their local dealer, while also being able to take advantage of offers and stock from all over the country.

The business is underpinned by a customer service led philosophy, which is delivered through an industry leading experience by their talented and experienced staff. This is embodied in the ethos of 'For You, For Life' which is integral to their core values.

Also integral to the business is digital strategy. This investment has allowed Lookers' to develop the functionality for customers to dynamically browse, book and engage with cutting edge digital platform, and social channels, via the device of their choice.

The Role

Mercedes-Benz of Worcester are looking for target-driven, sales focused individuals who thrive on selling and are motivated by achieving and exceeding agreed targets. The successful candidate will be receiving incoming calls on behalf of the Service Departments within the Group to maximise MOT and service bookings.


About You

You will need to be a team player with an excellent telephone manner and great communication skills. A professional attitude must be matched with your ability to build customer relationships to increase their on-going sales and promote an outstanding customer experience.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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