Customer Support Administrator / Sales Support - Global Brand
Competitive Salary + Full Company Benefits Package
A fantastic opportunity for a candidate with some work experience within ether a sales support or customer support role looking for their next challenge.
About the role:
As part of our Global Sales Support team, you will be responsible for customer care and support for a range of our online products. Our customers will depend on you to solve any issues they have, so you’ll draw on your analytical skills to take ownership and resolve customers’ technical problems or online access issues.
Key tasks to include:
System Processing for New and Renewal Customers:
+ Research customer databases and generate report in preparation for price quotation;
+ Produce accurate Preliminary Price Quotes, Final Price Quotes and Invoice Agreement Letters to send to Account Manager and/or customer;
+ Ensure quotes/licenses are calculated within the current Sales Models guidelines.
+ Produce accurate system invoicing for the payment of license fees;
+ Raise approvals to management for Credit Notes to adjust System Invoices where required;
+ Ensure customers’ access is set-up accurately after invoicing;
+ Process orders for Non-Journals as assigned by Sales Support Manager.
Customer Care and Support for New and Renewal Customers:
+ Serve as main contact/liaison point for Account Managers, Subscription Agents and Customers;
+ Manage customer account set-up on ALM
+ Work with Credit Control to resolve problems on unpaid debts.
+ Reconcile customers’ print subscriptions and holdings;
+ Assist and liaise with Journal Customer Services on DDP PF Invoices and subscription enquiries.
+ Prepare Usage Statistics Reports and Custom Access List for customers.
You’ll be liaising with people at all levels and you’ll therefore pride yourself on your relationship building skills. Attention to detail is an essential part of this role as you’ll be managing lots of data and technical information, as well as generating reports using various systems.
You’ll have experience in customer service, support or order fulfilment and will be very comfortable working with systems. Working as part of a global team, you’ll bring experience and innovation to the table. It would be ideal if you have a publishing background, but your resourcefulness, adaptability, initiative and attention to detail will be more important.
We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.
We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days’ holiday.
We are a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medial, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.
To apply, please upload your CV and a covering letter.
You may have worked in the following capacities:
Sales Administrator, Sales Support Administrator, Customer Support Executive, Client Account Manager, Customer Account Manager, Customer Care, Customer Services Representative
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.