Our client is looking for a highly organised and pro-active individual who thrives in a busy office environment, has a positive outlook even when under pressure and possesses a passion for delivering outstanding customer service. If this sounds like you, we want to hear from you!
As a Customer Support Administrator (Sales & Lettings), you will take responsibility for and pro-actively co-ordinate all administration relating to sales of leasehold properties and the re-letting of our rented properties. You will deliver a high quality response to customer enquiries, both internal and external, and provide comprehensive and diverse administrative support to our Neighbourhood Teams, assisting in maintaining the link between office and field based staff to ensure that all sales and lettings run smoothly and efficiently.
You will have strong IT skills and be competent in the use of a range of IT systems and packages including Microsoft Word and Excel and be a team player, able to build and maintain effective relationships with colleagues. In addition, you will have excellent communication skills to enable you to effectively liaise with solicitors, applicants, vendors, purchasers, local authorities and other external organisations, resolving any issues in a customer focused way.
Administering their housing management system, you will maintain a database of waiting list applicants, prioritising them in line with policies and procedures. You will shortlist applicants for vacancies and provide Neighbourhood Teams with accurate information relating to prospective residents, advising applicants about the sales/lettings process, whilst maintaining a robust and transparent audit trail at all times.
You will be responsible for producing all tenancy and sales related documentation, accurately preparing tenancy agreements, completion statements and calculating long term maintenance fund contributions.
Working in collaboration with the Customer Services Centre in order to meet the daily service level agreement, you will provide a high quality response to customer enquiries by taking overflow calls during busy periods. As part of the wider Hub Team you also will provide cover, as required, for Reception.
There are a number of reasons why you should join our client – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.