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13 days ago
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Customer Support Administrator - New role


hireful
Salary: Competitive
Location: Merseyside
Job type: Permanent
Contact: Candidate Services
Category: Admin Jobs
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Customer Support Administrator - New role!

Office based: Haydock, Merseyside
Salary: In line with National Minimum Wage/ National Living Wage
Additional role due to expansion of the team

The Customer Support Team are responsible for dealing with existing customers of Merchant Rentals, handling queries and complaints, amendments to contracts and cancellations. The team predominantly work to KPI’s around termination processes, collection and return of equipment and customer call statistics.

Customer Support Administrator Responsibilities:

Day to day responsibilities include checking hire agreements for customers whose lease is expiring and checking returned equipment, allocating customers to the database, handling incoming enquiries and customer complaints.

You will also be speaking with customers looking for settlement figures who are wishing to cancel their contract.

Customer Support Administrator Requirements:

A team player with attention to detail, you will be a confident communicator who takes ownership of customers, completing documentation and working to agreed SLA’s.
You will need to have good PC literacy as you will be using MS Office applications and our in-house database.

Their contracted working hours are 37.5 per week Monday to Friday with flexibility around start and finish times from 8.30am until 6.00pm. They are proud of their Investors in People accreditation and are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits which include:

- 22 days annual leave + bank holidays
- Modern offices conveniently located on the A580, close to M6 with free on-site parking
- Opportunity to progress through the business
- Contributory pension scheme and life assurance (subject to conditions)
- Regular employee social events, lunches and fun activities
- Relaxed dress code
- Free refreshments provided

About the company:

Our client specialises in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. They onboard around 12,000 new customers each year, partnering with some of the world’s leading payment terminal providers, global acquiring banks and independent sales organisations. They have over 40,000 UK customers from local shops, bars and restaurants to leading retail chains and they have ambitious plans to expand their products and market share.

You may have experience of the following: Customer Support Administrator, Customer Service Administrator, Sales Support, Sales Administration, Financial Services, Customer Service Executive, Customer Services, Customer Service Agent, Support Team Member, Admin Assistant, Administrative Assistant, etc. etc.
Customer Support Administrator - New role!

Office based: Haydock, Merseyside
Salary: In line with National Minimum Wage/ National Living Wage
Additional role due to expansion of the team

The Customer Support Team are responsible for dealing with existing customers of Merchant Rentals, handling queries and complaints, amendments to contracts and cancellations. The team predominantly work to KPI’s around termination processes, collection and return of equipment and customer call statistics.

Customer Support Administrator Responsibilities:

Day to day responsibilities include checking hire agreements for customers whose lease is expiring and checking returned equipment, allocating customers to the database, handling incoming enquiries and customer complaints.

You will also be speaking with customers looking for settlement figures who are wishing to cancel their contract.

Customer Support Administrator Requirements:

A team player with attention to detail, you will be a confident communicator who takes ownership of customers, completing documentation and working to agreed SLA’s.
You will need to have good PC literacy as you will be using MS Office applications and our in-house database.

Their contracted working hours are 37.5 per week Monday to Friday with flexibility around start and finish times from 8.30am until 6.00pm. They are proud of their Investors in People accreditation and are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits which include:

- 22 days annual leave + bank holidays
- Modern offices conveniently located on the A580, close to M6 with free on-site parking
- Opportunity to progress through the business
- Contributory pension scheme and life assurance (subject to conditions)
- Regular employee social events, lunches and fun activities
- Relaxed dress code
- Free refreshments provided

About the company:

Our client specialises in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. They onboard around 12,000 new customers each year, partnering with some of the world’s leading payment terminal providers, global acquiring banks and independent sales organisations. They have over 40,000 UK customers from local shops, bars and restaurants to leading retail chains and they have ambitious plans to expand their products and market share.

You may have experience of the following: Customer Support Administrator, Customer Service Administrator, Sales Support, Sales Administration, Financial Services, Customer Service Executive, Customer Services, Customer Service Agent, Support Team Member, Admin Assistant, Administrative Assistant, etc. etc.

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