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5 months ago
Blue Octopus
Salary: £19,285 per annum, pro-rata
Location: Stockport
Job type: Contract
Contact: Blue Octopus Team
Category: Admin Jobs, Customer Service Jobs

Temporary (maternity Cover) – 28 hours per week

Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.

They are looking for a highly organised and pro-active individual who has experience of delivering excellent customer service and responding to customer queries using a range of multi-media channels and systems.  You will have strong IT skills and be competent in the use of a range of IT systems and packages including Microsoft Word and Excel and be a team player, able to build and maintain effective relationships with colleagues.

If you thrive in a busy office environment, have a friendly outgoing personality and enjoy meeting people, you will fit right in! It’s a fantastic time to join their Hub and, as a Customer Support Administrator, you will provide comprehensive and diverse administrative support to their Operations Team to deliver effective sales, lettings, voids, allocations, end of tenancy and arrears services.

Working in collaboration with the Customer Services Centre in order to meet the daily service level agreement, you will provide a high quality response to customer enquiries received via multi-channels and systems, assisting in the management of the waiting list on the MIS lettings system, requesting and recording information to prioritise applicants.

Experience of providing administrative support within the Housing sector is highly desirable, as is experience of using CRM systems and housing management systems to record diary notes, repairs, income and performance management information.

There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!

Closing Date: 25th May 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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