3 months ago
Customer Success Manager, EMEA (German speaking)
£50 to £60k basic + stocks + benefits
My client builds software for better customer relationships and they are looking for a German speaking Customer Success Manager EMEA to be based in London.
They empower organizations to improve customer engagement and better understand their customers. Their products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. They have operations in the United States, Europe, Asia, Australia, and South America.
The ideal person must have:
Native German language skills
Software customer success experience
Previous background in customer service or customer support
Based in London
They are currently looking for an exceptional Customer Success Manager to join their EMEA team, based out of London.
They Customer Success team advises and guides their wide array of enterprise customers as they map any number of business needs to the business. They ensure customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
A key fixture of their Success team is the work their Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using the company.
Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
Consult with support leaders across various industries to capture their business problems and work together on how to configure our business in order to meet and exceed expectations
Partner with innovative, fast growing customers to optimize and transform support strategies
Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology
Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go
Perform issue identification, communication, and resolution for moderately complex issues
Simultaneously prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base
Fluent in English and German
Professional consulting experience, ideally in a customer-facing role
Good understanding of support process and infrastructure
Excellent instincts and ability to interface at Manager-Level with ease
Excellent communication, interpersonal skills, and eloquent writing skills
Empathy and a unique ability to understand customer needs
Passionate about customer service and how it can transform businesses
Strong project management or organisational skills and an ability to multitask without getting frazzled
Willing and able to travel
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
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