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13 days ago
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Customer Success Manager


Recruitment Genius
Salary: £26000 - £35000 per annum
Location: Milton Keynes
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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This company are recruiting a Customer Success Manager to help them improve the working lives of 1 million people

The world of work is changing. Millions of us are working from home, Zoom calls have become a way of life and we're using new tools to collaborate with our colleagues. This employer helps forward-thinking companies build great cultures and make smarter people decisions, by providing real-time feedback from their people, advanced analytics and guiding their managers where to focus improving.

Their vision is to help improve the working lives of 1 million people.

Your Role
They are recruiting a Customer Success Manager to join their expanding team. If you are interested in joining a mission-driven, entrepreneurial, dynamic team, this might be the dream job for you…

Your key responsibilities will include:
- On-boarding new customers: setting up company software based on their unique challenges and goals. Providing training to help empower customers to launch their own surveys and get maximum value.
- Building excellent relationships by helping customers use new platform features and sharing best practice.
- Delighting customers and growing key accounts.
- Providing project management support to account managers and employee experience consultants leading the delivery of complex programmes.
- Responding to support tickets, inbound calls and helping to resolve any issues quickly.

About you:
- Super organised: used to juggling multiple projects and working to short deadlines.
- Strong attention to detail: their customers rely on them to ensure their projects run perfectly.
- Good with numbers: numbers don't scare you, they excite you! The ability to understand and interpret data.
- Tech savvy: a fast learner and some experience using Excel.
- Customer focused: you get energy from helping customers realise their goals and solving their problems.
- Have a growth mindsight: they're growing fast, and you'll be expected to offer ideas where processes can be improved and drive your own personal development.

A driving licence is required for occasional customer visits or travel to events (post Covid-19).

Why you'll love working here:
- The culture - They are fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.
- Turbo charge your career - they're growing fast, and there's room to progress.
- Be the best you can be - they will invest in your training and help you grow.
- Flexible working - post Covid-19, the opportunity to split your time 50/50 between home working and their Milton Keynes office.
- Regular team socials (assuming no more pandemics!) - zorbing, Go Ape, Escape Rooms, theme parks, and more.
- Clear purpose - be part of building something which matters.
This company are recruiting a Customer Success Manager to help them improve the working lives of 1 million people

The world of work is changing. Millions of us are working from home, Zoom calls have become a way of life and we're using new tools to collaborate with our colleagues. This employer helps forward-thinking companies build great cultures and make smarter people decisions, by providing real-time feedback from their people, advanced analytics and guiding their managers where to focus improving.

Their vision is to help improve the working lives of 1 million people.

Your Role
They are recruiting a Customer Success Manager to join their expanding team. If you are interested in joining a mission-driven, entrepreneurial, dynamic team, this might be the dream job for you…

Your key responsibilities will include:
- On-boarding new customers: setting up company software based on their unique challenges and goals. Providing training to help empower customers to launch their own surveys and get maximum value.
- Building excellent relationships by helping customers use new platform features and sharing best practice.
- Delighting customers and growing key accounts.
- Providing project management support to account managers and employee experience consultants leading the delivery of complex programmes.
- Responding to support tickets, inbound calls and helping to resolve any issues quickly.

About you:
- Super organised: used to juggling multiple projects and working to short deadlines.
- Strong attention to detail: their customers rely on them to ensure their projects run perfectly.
- Good with numbers: numbers don't scare you, they excite you! The ability to understand and interpret data.
- Tech savvy: a fast learner and some experience using Excel.
- Customer focused: you get energy from helping customers realise their goals and solving their problems.
- Have a growth mindsight: they're growing fast, and you'll be expected to offer ideas where processes can be improved and drive your own personal development.

A driving licence is required for occasional customer visits or travel to events (post Covid-19).

Why you'll love working here:
- The culture - They are fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.
- Turbo charge your career - they're growing fast, and there's room to progress.
- Be the best you can be - they will invest in your training and help you grow.
- Flexible working - post Covid-19, the opportunity to split your time 50/50 between home working and their Milton Keynes office.
- Regular team socials (assuming no more pandemics!) - zorbing, Go Ape, Escape Rooms, theme parks, and more.
- Clear purpose - be part of building something which matters.

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