Customer Success Executive - Tech Platform - Part or Full Time
£20,000 - £30,000 (DOE) + Excellent Perks & Benefits
Tech platform & concierge service for Real-Estate Landlords - Come and join our brilliant and friendly team
An exciting opportunity for an experienced tech-savvy Customer Service Professional to join this growing property management SaaS tech platform provider ensuring they deliver outstanding solutions to the highest service standards.
We are proud of our company and employees. It's important to find the right person as we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive. Our mission is to change and improve the working life of Property Managers, give them the tools they need to manage their workload and provide the most effective tools.
This role will work closely with our customers and end users making sure the company delivers outstanding solutions to the highest service standards. This job requires you to help build and deliver our bespoke resident portals. The requires you to be technically-minded coupled with accuracy and excellent customer service ability.
You will be a product specialist owning issues and help deliver great portals for our client's customers. Utilising your expertise, you will play a vital hands-on role in influencing customer decisions; providing insightful solutions; training customers (over the phone and online); building close customer relationships.
You will be part of a team but need to be self-sufficient and use our vast library of “how to’s” to troubleshoot the smaller issue. If you can’t fix it, you’ll then need a detailed write up to help the team solve it.
This role requires you to work 5 consecutive days across the full weekend (Saturday and Sunday - home based). This can be split into two roles working 2-3 days up to and including Saturday and the other 2-3 days from Sunday Immediate start desired.
What else is on offer?
+ 5 weeks Holiday
+ 5% matched Pension
+ Local and national Discount scheme
+ Ride to Work
+ Perkbox Account
+ Free movie rental once a month
+ Weekly free fruit
If you love to make customers happy and have good, fast and accurate copy typing skills we'd love to talk.
You may have worked in the following capacities:
Online Support Agent, Web Support Advisor, SaaS Customer Support, Technical Customer Support, Customer Success, Software Support, Client Onboarding.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.